1. Jenelle Dozier's Avatar
    Hello,

    I have been trying to get the fingerprint scanner on my Note 4 working. I've tried all suggestions and still nothing is working. I get the following error:

    Samsung Galaxy Note 4 Fingerprint Scanner not working-screenshot_2014-11-01-01-47-02.jpg

    I have restarted my phone. I have shut it off and left it off for a while. I have removed the battery. I have done everything I can think of except a factory reset (which I really don't want to do).

    Any suggestions?

    Thanks!
    11-01-2014 01:55 AM
  2. theoretically's Avatar
    I wonder if this is similar to the note 3 camera error, when I got my note 3 I had to exchange it for a similar message while launching the camera. Not a bad idea to consider exchanging to potentially avoid any issues down the line
    11-01-2014 07:05 AM
  3. pwscott's Avatar
    I would consider a factory reset abs see if the error still occurs.

    Sent from my SM-N910V using Tapatalk
    11-01-2014 08:13 AM
  4. buffdaddy72's Avatar
    I would try a factory reset. If that does not work, definitely return/exchange the device.
    11-01-2014 08:19 AM
  5. Jenelle Dozier's Avatar
    The reset didn't work. I guess it's to the store I go. Thanks, everyone.
    11-01-2014 09:47 AM
  6. aponteluisfer's Avatar
    The reset didn't work. I guess it's to the store I go. Thanks, everyone.
    Did you get the issue solved?
    06-11-2015 01:32 PM
  7. Princepia's Avatar
    Have you disabled any bloatware/system apps you -think- you don't need?

    Posted via the Android Central App
    06-11-2015 01:41 PM

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