1. lpcs1's Avatar
    Hey everyone , so I got my Galaxy Note 4 about 2 weeks ago now, and don't get me wrong: I love it ! I couldn't help but notice a few technical problems though, which kinda ruined a part of the fun . Now, as I mentioned in a previous post, the main issue is obviously the excessive RAM usage, but the voice command features not working properly are definitely a close second.

    To be more precise, both S Voice & Google Now voice search won't respond to voice activation whether the screen is locked, an app is open or even when I'm on the default homescreen..

    Of course I thorougly followed the instructions on how to get Google Now and S Voice Wake Up to always be on , even when the device is locked ... and it works . For like 10 mins... if I open an app, and close it, when I'm back on the homescreen I can say Okay Google, or Hi Galaxy , as many times as I like without anything popping up. So after looking for answers on many forums, I retrained the voice model, deleted previous data, checked the mic.. everything . But the voice command just won't stay on and listen to voice commands continuously...

    What might cause this software issue ?

    I'd love to hear about other GN4 owners and how they use the Voice command features .
    11-05-2014 06:35 PM
  2. jerseygirl's Avatar
    Mine just started acting up too! It was working just fine from October 17 until yesterday evening. Was there some kind of update with an adverse effect?
    11-05-2014 09:47 PM
  3. lpcs1's Avatar
    yeah, that's weird... I also remember that a couple of updates were downloaded recently.... how can this be?
    11-06-2014 04:37 AM
  4. Baby_Doc's Avatar
    I had the same problem with my N3 after the KitKat update. Try this. It might work.

    Disable the lock screen
    Turn Off S - voice completely. Reboot your phone and turn the wake up feature back on. Once you see S voice is responding to Hello Galaxy, re-enable your lock screen. It worked on my N3 when I had the same problem after a software upgrade.

    Posted via Android Central App
    lpcs1 likes this.
    11-06-2014 08:25 AM
  5. lpcs1's Avatar
    thanks it worked, i hope i wont have to do this for every update
    11-06-2014 09:44 AM
  6. Baby_Doc's Avatar
    thanks it worked, i hope i wont have to do this for every update
    I so glad it worked for you with your N4. When I had the problem with my N3, Samsung couldn't figure it out when I called them for help.. I just had to figure it out myself.

    I am hoping to get a N4 and not having this feature working would be a deal breaker for me.

    Posted via Android Central App
    11-06-2014 10:00 AM
  7. jerseygirl's Avatar
    Will this work for Google Now? I prefer to use that and it use to wake up my screen when I gave a command, now it won't
    11-06-2014 12:56 PM
  8. jerseygirl's Avatar
    Disregard...I just looked at subject again and it says Google Now.
    11-06-2014 12:57 PM
  9. jerseygirl's Avatar
    Didn't work for me. My Google Now is still broke. Won't wake from lock screen or screen off.it can hear the commands....but the screen doesn't turn on
    11-06-2014 04:21 PM
  10. bigjim71's Avatar
    There is definitely something wrong with google now. I had been using it since I got the phone n the last few days it won't work unless I open the app first. In the settings I have it checked for "when locked", but it is blacked out. I can not chage the current setting. It also has the voice model blacked out as well, so you are unable to retrain it if you would need to.
    Attached Thumbnails Why aren't S Voice Wake Up & Google Now Voice Search NOT LISTENING unless activated manually?-1415319851671.jpg  
    11-06-2014 07:24 PM
  11. mhunter6378's Avatar
    There is definitely something wrong with google now. I had been using it since I got the phone n the last few days it won't work unless I open the app first. In the settings I have it checked for "when locked", but it is blacked out. I can not chage the current setting. It also has the voice model blacked out as well, so you are unable to retrain it if you would need to.
    Did you change the language? Where the "Alaways on" selection is it indicates a language issue.
    11-06-2014 07:31 PM
  12. bigjim71's Avatar
    Did you change the language? Where the "Alaways on" selection is it indicates a language issue.
    No I did not, but I tried changing it around before posting this n that didn't help either.
    11-06-2014 08:03 PM
  13. Tkbredx's Avatar
    There is definitely something wrong with google now. I had been using it since I got the phone n the last few days it won't work unless I open the app first. In the settings I have it checked for "when locked", but it is blacked out. I can not chage the current setting. It also has the voice model blacked out as well, so you are unable to retrain it if you would need to.
    If you have the Svoice. Hey galaxy thing on then I don't think Google now can do okay Google at the same time. So check svoice settings and make sure that's off.
    11-06-2014 08:29 PM
  14. bigjim71's Avatar
    If you have the Svoice. Hey galaxy thing on then I don't think Google now can do okay Google at the same time. So check svoice settings and make sure that's off.
    No I turned that off not long after getting it
    11-06-2014 09:18 PM
  15. gafly's Avatar
    No I turned that off not long after getting it
    Did you disable the S Voice app or just turn off the voice detection within the app? If you disable the app entirely OK Google will also stop working.
    bdgriff likes this.
    11-06-2014 09:56 PM
  16. bigjim71's Avatar
    Did you disable the S Voice app or just turn off the voice detection within the app? If you disable the app entirely OK Google will also stop working.
    That very well may be the problem. I'll give it a try
    11-07-2014 08:09 AM
  17. Trigati's Avatar
    There is definitely something wrong with google now. I had been using it since I got the phone n the last few days it won't work unless I open the app first. In the settings I have it checked for "when locked", but it is blacked out. I can not chage the current setting. It also has the voice model blacked out as well, so you are unable to retrain it if you would need to.
    If you go into 'Google Settings' -> 'Search & Now' -> 'Voice', you should have 'Languages' at the top. Make sure that's set to a language, like English (US), that Google Now works with. Some languages do not have access to "Ok Google", so you need one that works enabled and set as the default language for the check box to be selectable.
    11-07-2014 08:21 AM
  18. lostsoul2's Avatar
    mine works but I have to put the phone close to me. will try some adjustments.
    11-07-2014 09:12 AM
  19. jerseygirl's Avatar
    I looked in the reviews and a lot of ppl are complaining about this issue. I feel like just rebooting and starting from scratch. So frustrated!
    11-07-2014 03:28 PM
  20. gserpico's Avatar
    Didn't work for me. My Google Now is still broke. Won't wake from lock screen or screen off.it can hear the commands....but the screen doesn't turn on
    Try resetting the language Under settings-language and input. After the latest update, my language was reset to the first one on the list, and Google does not support that language.
    03-01-2015 09:14 AM

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