1. AdamHLG's Avatar
    I cannot enable remote wipe via Android Device Manager. When I try, I get to the screen where I am prompted to activate Android Device Manager as a phone administrator. When I press activate I am returned to the Android Device Manager screen with the box remaining unchecked.

    The problem is that the phone will not allow ADM to gain administrative rights. If I go to security settings, phone administrators, I see ADM in there unchecked. But I cannot check it.

    I am using the fingerprint scanner for security. I am wondering whether there is a glitch that if you use fingerprint security it will not allow ADM to enable itself as a phone administrator. Doesn't make sense.

    I want to be able to remote wipe the phone but cannot enable the feature.

    Ideas?
    11-07-2014 06:24 PM
  2. AdamHLG's Avatar
    This has been resolved with a factory reset (in case anyone has same issue)
    11-10-2014 10:08 PM

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