1. kaienish's Avatar
    Just got my phone about 1week + ago, notice phone auto restart quite often. Anyone facing such issues?

    I didn't side load any apps, all are from the playstore. Using stock touch wiz, didn't root or anything. And didn't have much apps running in the background too, to cause it to be lack of ram that it had to restart.

    Gonna factory reset it later, hopefully it helps. Really hate to bring it down to the service centre, it'll take 3-4 days... Before you get the phone back.
    11-13-2014 11:42 PM
  2. FBA's Avatar
    I'd be more suspect of hardware...like battery not making good contact. Maybe try and clean the battery and phone contacts with alcohol...
    11-13-2014 11:46 PM
  3. kaienish's Avatar
    I'd be more suspect of hardware...like battery not making good contact. Maybe try and clean the battery and phone contacts with alcohol...
    U think so? Thanks will try that. Will update if it improves.

    Hopefully it's nothing more than that... Can't seem to find anyone else on the Web facing same issue. I could be just the unlucky one..
    11-14-2014 12:10 AM
  4. ronb's Avatar
    When I have had auto restarts they fall into 2 general categories. Software and you are going to address that.
    Don't load all of your programs at once. Load a few a day and see if it returns.
    The other is a malfunctioning SD card. If you have an SD installed, remove it and see if the rebooting goes away. If so, copy all the data off of the card to a computer and format the card in the phone. Replace all data and hopefully that may fix it.
    Good Luck!
    Ron
    Usama Hashmi1 likes this.
    11-14-2014 11:12 AM
  5. Xebec01's Avatar
    I had auto restarts, especially when charging the phone. I also had shut-downs where the phone would not restart without a battery pull. I returned the unit for a new one and I've had no issues since.

    - X
    11-14-2014 01:18 PM
  6. kaienish's Avatar
    Tried the removing of battery, and cleaning the connectors. Doesn't work... It's still restarting on idle. Did the sd card removal too

    Have to do a factory reset I guess, really don't want to bring to the service centre.
    11-17-2014 01:39 AM
  7. kaienish's Avatar
    Sent my phone to Samsung earlier, got an update from them that they upgraded software and now its stable. Hmmm..
    I really feel its a hardware issue, how could it be software. I mean, its a relatively new phone...and considering Samsung rate of updates I don't think they have any new firmware build in the pipeline that could fix this.

    Anyways, will be collecting the phone tomorrow. Hope it works.
    FSU30 likes this.
    11-18-2014 09:00 AM
  8. doctordwaynewilliams's Avatar
    Thank goodness I haven't had this issue. No reboots here at all

    Scribbled from the mighty pen of my Galaxy Note 4!
    11-18-2014 09:10 AM
  9. larry0071's Avatar
    I returned my first one because of that issue, random restarts. This one, my second, is doing it as well, but not near as often. But this one is getting returned Thursday because it is very difficult to get the pulse reader to read. The first one worked very good and read pulse, stress or oxygen levels very easily and every time. This one is a battle to get to read.

    I'm told by the local Verizon store that on December 1st there is a software update coming to address some issues with the Note 4 stability, but I'm not waiting to see if this fixes my issues. I paid full retail for my Note 4, I expect it to function. I'll be swapping to number 3 Thursday.
    11-18-2014 10:18 PM
  10. kaienish's Avatar
    I returned my first one because of that issue, random restarts. This one, my second, is doing it as well, but not near as often. But this one is getting returned Thursday because it is very difficult to get the pulse reader to read. The first one worked very good and read pulse, stress or oxygen levels very easily and every time. This one is a battle to get to read.

    I'm told by the local Verizon store that on December 1st there is a software update coming to address some issues with the Note 4 stability, but I'm not waiting to see if this fixes my issues. I paid full retail for my Note 4, I expect it to function. I'll be swapping to number 3 Thursday.
    Wow, 3rd time. I guess this is the risk of getting the first batch of any new thing that comes out....I definitely learnt my lesson now, have always been the first to get them from the iphone 5, 5s, note 2....note 4... Come to think of it, all those phone I got from the first batch had issues with them and I had to change em during the course of a month or so..

    11-19-2014 12:13 AM
  11. doctordwaynewilliams's Avatar
    Wow, 3rd time. I guess this is the risk of getting the first batch of any new thing that comes out....I definitely learnt my lesson now, have always been the first to get them from the iphone 5, 5s, note 2....note 4... Come to think of it, all those phone I got from the first batch had issues with them and I had to change em during the course of a month or so..

    Some people get unlucky.

    Scribbled from the mighty pen of my Galaxy Note 4!
    11-19-2014 03:28 AM
  12. kaienish's Avatar
    Got my phone back the other time, after the "software update" by Samsung.... Guest what, the morning after the phone acted up again. Darn!

    Brought it back made a big deal at the desk, told them is either they give me a new set within the hour or fix the thing and get me a working phone by end of the day...

    So they apparently they said they will fix it, and return it by end of day. Collected it, they told me the changes the pc board, screen connector thingy... And another part which I couldn't quite hear from the staff, I suppose was apprehensive considering my rage earlier.

    Gonna monitor the phone, so far no rebooting. But one more thing I noticed after I collected the phone, the back capacitive key now seems to be less sensitive. Getting really annoying though... Don't want to go down again, for the 3rd time...

    Any way I could do a self test of the sensitivity of the capacitive buttons... I know there is a way you can key in to the keypad where it'll bring you to a test screen or something and you'll be able to test...
    11-20-2014 08:14 AM
  13. dpham00's Avatar
    Do you have the Exynos or snapdragon version?

    Sent from my Verizon Samsung Galaxy Note 4
    11-20-2014 10:22 AM
  14. kaienish's Avatar
    Do you have the Exynos or snapdragon version?

    Sent from my Verizon Samsung Galaxy Note 4
    Snapdragon
    11-20-2014 10:37 AM
  15. kaienish's Avatar
    Snapdragon
    Not sure where you going, about snapdragon or exynos... Is it it's more prone to issues or something?

    Anyways just to update, they gonna change the phone 1-on-1 for me but apparently they need 2-3 weeks for approval. Crazy waiting time, it's as if they need to buy a plane ticket to Korea get approval and back to inform the Customer if it's gonna happen or not.

    Really exasperating, worst now realise the home button feels loose abit. I think I saw a thread about this, quite common I guess. But i know when I had the phone the first time it wasn't this loose. Seems like bringing the phone down to the service centre caused more problems.
    11-21-2014 05:57 AM
  16. kaienish's Avatar
    Finally got it replaced with the new set... So far everything is going well. In fact seems like the phone is even more snappy...
    12-07-2014 12:34 AM
  17. damanthind's Avatar
    i am also facing the same issue of random rebooting... did a factory reset and updated to the OTA stability update released a few days ago but no improvements... going to visit the service center soon..
    12-07-2014 05:05 AM
  18. kaienish's Avatar
    i am also facing the same issue of random rebooting... did a factory reset and updated to the OTA stability update released a few days ago but no improvements... going to visit the service center soon..
    U should...
    12-09-2014 08:35 AM
  19. sly11's Avatar
    Bought mine 7 days ago 3 reboots and gps droping at least 10 times a day. This is my first android phone not liking the start lol will go in tomorrow and see if i can get a new one!! Little sad

    Posted via the Android Central App
    12-15-2014 04:09 AM
  20. Abdul Rehman21's Avatar
    My Samsung note edge 4 is restarting in 2 or 3 mints what I do now it's a new set I purchased few days ago from Saudi Arab now I am in Pakistan what's I do any help plzz
    06-13-2015 07:17 PM
  21. penda_chino8's Avatar
    I noticed it solved after i force stop the Gear VR service & Gear VR SetupWizardStub that installed on my phone.
    But i scare t will happens again.
    08-19-2015 10:46 PM
  22. Steve Hughes2's Avatar
    I was having a terrible time with my note restarting. I factory reset my phone took out my SIM card and then my sd card too. It would still start restarting and once it began the recycling I would have to remove the battery to get it to stop and, even then, it would often start recycling as soon as I put the battery back in and powered it on. I saw something about a bad connection with the battery once and dismissed it because it started happening after I had the phone for four months and I saw that my battery was fine. After a couple of months of this it got so bad that it was restarting 8 - 10 times a day but I noticed that it was really bad once my battery was below 50%. I decided to try to keep it charged above that and the next day I didn't have a single problem. I let it go below 50% the next day and it restarted again. I then bought a new battery and it's been two weeks now and not a single restart. I think the battery had just gone bad and my phone couldn't compensate for the power problems of a bad battery. Wish me luck that I don't have any more problems.
    nahoku likes this.
    09-18-2015 10:47 PM
  23. Mario Costa's Avatar
    me to happened same thing but still doesn't has any solution.
    01-25-2016 04:06 AM
  24. L3o4Nn's Avatar
    LOL everybody s talking about battery and hardware problems but the real problem is Lollipop. I bet you have Lollipop. Your phone is healthy as ****. Just downgrade to kitkat,you ll get multiple advantages
    01-26-2016 03:36 PM
  25. mynameisusername's Avatar
    I have been testing and testing from removing SD to removing apps to disabling bloatware (did some but bought the package disabler just for good measure... and it was only $0.99 so....) and nothing seems to have fixed my reboot/freezing issue until I gave it some thought and how sometimes nothing responses as if the battery isn't making proper contact. I removed my wireless charging card a few months ago when I got Anker's 2 battery plus travel charger (works great but someone didn't think it 100% though) as I would have to unstick the charging pad every time I changed my battery. Well, I decided to put the pad back on thinking the secondary battery circuit would be complete. Well, guess what? It worked like a charm! the Note 4 runs like new and have no freezes or reboots.

    I think it has to do with worn battery contact in the phone itself regardless if you keep changing the battery or not. It might just be one of those "timed bombs" engineers (though I'd blame accountants more) do so you are "encouraged" to buy new phones (my dad was an engineer and designed parts to fail after X amount of time/use).
    07-16-2016 01:20 AM

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