1. lizette1222's Avatar
    I keep getting this notification in the app store App store problems..help!-1416500260933.jpg. It tells me that it needs background data, my background data is on....if I click on it it kicks me out of the store...sometimes it tells me to check my internet...then it gives me a blank page... everything is on and I have no clue what is causing this...it happens at random times...any one else experiencing this???
    11-20-2014 10:25 AM
  2. LaTuFu's Avatar
    Are you using ultra power savings mode?
    lizette1222 likes this.
    11-20-2014 10:26 AM
  3. lizette1222's Avatar
    Nope...App store problems..help!-1416500890547.jpg
    11-20-2014 10:28 AM
  4. LaTuFu's Avatar
    Go into the Application Manager and clear the data and cache from the Play Store app. Start the app again and see if that clears the error.
    lizette1222 likes this.
    11-20-2014 10:34 AM
  5. lizette1222's Avatar
    K will do!!
    11-20-2014 10:35 AM
  6. lizette1222's Avatar
    Well I went ahead and cleared data and cache and I still got that pop up :/
    11-20-2014 10:56 AM
  7. lizette1222's Avatar
    App store problems..help!-1416502659845.jpg I'm not restricting background data...I'm stumped
    11-20-2014 10:59 AM
  8. LaTuFu's Avatar
    Try completely uninstalling your Play Store app, so that it goes back to factory settings. Reload it after that, so that you have to reassociate your Google account with it. Check to make sure that you allow it to background sync. Maybe you got a setting wrong by accident when you were setting up your phone.

    I'm scratching my head on this one, too.
    11-20-2014 11:39 AM
  9. lizette1222's Avatar
    Try completely uninstalling your Play Store app, so that it goes back to factory settings. Reload it after that, so that you have to reassociate your Google account with it. Check to make sure that you allow it to background sync. Maybe you got a setting wrong by accident when you were setting up your phone.

    I'm scratching my head on this one, too.
    I'm sorry but how do I uninstall the app store??
    11-20-2014 11:54 AM
  10. LaTuFu's Avatar
    I'm sorry but how do I uninstall the app store??
    One more thing to try before you do that: Clear the cache/data on "Google Play Services" in the App Manager (look under the "All" tab). Restart Google Play Store and see if it asks for that.

    If not, go into the App Manager, look under the "All" tab, scroll down to "Google Play Store" and open it. Select "uninstall updates"
    11-20-2014 11:57 AM
  11. lizette1222's Avatar
    Ok I think I found my problem there is a section on data usage under Google playstore well I had restrict background data checked...I unchecked it....I'll see if that was my problem...im almost sure that's was causing problems...thanks for your help LaTuFu
    LaTuFu likes this.
    11-20-2014 12:03 PM
  12. LaTuFu's Avatar
    Glad we found it! And by "we" I mean you.
    11-20-2014 12:08 PM

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