Sprint - Possibe sensor issue

[Katrina White1]

I've noticed since yesterday when in the dialer app, the phone doesn't light up when I take it from my ear. I have to hit my home button to make the screen come on, then hit end. I put a Slick Wrap on last night but noticed this problem before that.

Doing a little trouble shooting, I covered the front sensor and the screen dimmed as usual. When I uncovered it, it brightened. That means the sensors are working, right? I don't talk on the phone often, so I'm wondering if this is a bug from the recent update. Any takers on what the problem may be?

SGN4 :-D

 

[Nitro211K]

a couple of things I noticed about this. If the phone is on speaker mode during a call, the proximity sensor doesn't work (makes sense). And if the phone locks while on a call, the proximity sensor will stop working. other than that mine works as it should, even after the recent Sprint update. Hope this helps.

 

[Katrina White1]

Thanks for the input. The speaker deal does make sense. So your screen doesn't come on when u take the phone from your ear? Mine always has. I don't remember ever having to force the screen on to end a call. Ugh...the little things are a pain to figure out.

SGN4 :-D

 

[Nitro211K]

Just to clarify, the screen does come on when I move it away from my ear, but only if the screen wasn't initially locked before the call. i.e. if my phone is locked and I receive a call, then the proximity sensor doesn't work (since the phone is technically still locked, even thought the dialer/call screen is on), but if I unlocked the phone to make a call, the the sensor works as you mentioned.

 

[Katrina White1]

Gotcha. There's def something wrong with mine then. Nothing else to do but to remove the Slick Wrap from the front and see what happens. Thx!

SGN4 :-D

 

[Katrina White1]

DEFINITELY the Slick Wrap. It looked so cool too. But not cool enough to junk up my Note's functionality!

SGN4 :-D