1. Jon Jackson's Avatar
    So I love this phone but there's been a couple times I've whipped the phone out to take a picture and it freezes up....can't go to home screen or back out of the camera ....can't take a pic either. I've had to restart the phone.

    What's up with that?
    12-18-2014 08:22 AM
  2. dpham00's Avatar
    I would try to clear cache and app data for the camera app.

    If that doesn't help, try a factory data reset

    Sent from my Verizon Samsung Galaxy Note 4
    12-18-2014 09:41 AM
  3. Jon Jackson's Avatar
    I would try to clear cache and app data for the camera app.

    If that doesn't help, try a factory data reset

    Sent from my Verizon Samsung Galaxy Note 4
    How do you do that specifically to the camera app? I did clear my cache partition.....
    12-18-2014 09:58 AM
  4. dpham00's Avatar
    How do you do that specifically to the camera app? I did clear my cache partition.....
    Settings - application - application manager. Select the camera app

    Sent from my Verizon Samsung Galaxy Note 4
    Jon Jackson likes this.
    12-18-2014 11:25 AM
  5. goin_nil's Avatar
    How many pictures do you have on your phone? Do you use an SD card? How many pictures are on your SD card?

    I had an issue with my camera locking up on my Galaxy S3. I popped the SD card out and out worked fine. I think it was either an SD card going bad, too many files/pictures on my SD card, or some corrupt files/pictures on my SD card.

    Worth a try.
    12-18-2014 12:14 PM
  6. GregMargie's Avatar
    How many pictures do you have on your phone? Do you use an SD card? How many pictures are on your SD card?

    I had an issue with my camera locking up on my Galaxy S3. I popped the SD card out and out worked fine. I think it was either an SD card going bad, too many files/pictures on my SD card, or some corrupt files/pictures on my SD card.

    Worth a try.
    I had the same thing happen once in the first week I had my Note 4. My old SD card that I had put in was causing all kinds of havoc on my phone including the camera freeze.....I couldn't even turn off, turn back on, I had to pull the battery. Everything has been fine since I removed the SD card.
    12-18-2014 12:25 PM
  7. Jon Jackson's Avatar
    How many pictures do you have on your phone? Do you use an SD card? How many pictures are on your SD card?

    I had an issue with my camera locking up on my Galaxy S3. I popped the SD card out and out worked fine. I think it was either an SD card going bad, too many files/pictures on my SD card, or some corrupt files/pictures on my SD card.

    Worth a try.

    It's a new Samsung Pro card. So....*shrugs* dunno....
    12-18-2014 01:06 PM
  8. GregMargie's Avatar
    It's a new Samsung Pro card. So....*shrugs* dunno....
    Well, now I'm concerned as I was planning on buying a new Samsung card, starting fresh.....thinking my old one was just bad or a file on it was. At the moment I have no card installed.
    12-18-2014 05:17 PM
  9. Jon Jackson's Avatar
    Well, now I'm concerned as I was planning on buying a new Samsung card, starting fresh.....thinking my old one was just bad or a file on it was. At the moment I have no card installed.
    I'm pretty sure my SD card is good. Both times it happened I was trying to show a friend...sigh..worst timing ever.
    12-19-2014 10:54 AM

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