11-08-2015 05:37 PM
42 12
tools
  1. ingridn's Avatar
    I can't send or receive SMS messages on my Note 4. If I include myself on the message thread, messaging will switch to an MMS, which will work (but not consistently). I have run a diagnostic on my network connections, per Sprint's suggestions. I have also installed Textra, with the same result. Help!
    12-18-2014 02:38 PM
  2. Rukbat's Avatar
    Bring the phone into a Sprint store (and hope that there's someone there who knows more about cellphones than how to write up a contract) and ask them what's wrong with the phone. It's under warranty, so if it's a problem with the phone they have to fix or replace it. (Make sure anything you don't want to lose is backed up to another device.)
    12-18-2014 02:48 PM
  3. slackerjack's Avatar
    Did you come from an iPhone? Did you unlink your phone number from iMessage?

    Posted by my Note 4, or Nexus 9...****, maybe by a Note 2014 ed. or hell...maybe it was this Nexus 4 or 5...oh, snap...there's Nexus 7. okay, I need to clean...
    12-18-2014 03:10 PM
  4. Almeuit's Avatar
    Did you come from an iPhone? Did you unlink your phone number from iMessage?

    Posted by my Note 4, or Nexus 9...****, maybe by a Note 2014 ed. or hell...maybe it was this Nexus 4 or 5...oh, snap...there's Nexus 7. okay, I need to clean...
    This is a good question. If you did and didn't unlink it could be causing the issue.
    12-18-2014 03:25 PM
  5. ingridn's Avatar
    No, I have never had an iPhone, only Android.
    12-18-2014 03:37 PM
  6. Golfdriver97's Avatar
    No, I have never had an iPhone, only Android.
    Then Rukbats idea might be best. If there is something wrong with the Sim card or something like that.
    12-18-2014 04:17 PM
  7. ingridn's Avatar
    I did install the SD card from my old Galaxy SII, do you think that could be my issue? (it doesn't seem to be, but I'm willing to try anything at this point)
    12-18-2014 04:36 PM
  8. Golfdriver97's Avatar
    The Sim card and the SD card are different. The Sim plays a role in your cell signals.
    12-18-2014 07:14 PM
  9. ronb's Avatar
    Test the SD card by removing it and seeing if that fixes your problem.
    If it does then either remove all data and format the card in the phone and replace data, OR purchase a new card and format in the phone and replace the data.
    Good Luck and let us know!
    Ron
    12-19-2014 10:08 AM
  10. ingridn's Avatar
    I tried removing the SD card, still having the same problem. So, I guess the SD card is not my problem.
    12-19-2014 11:47 AM
  11. harryhoudini66's Avatar
    I would check with Sprint again. I have heard of parental controls or spam controls in the past preventing text from being sent or received.
    12-19-2014 02:57 PM
  12. thebear's Avatar
    In textra there is an option to use MMS for group chats. Make sure this is unchecked and it should use sms. I toggle this option depending on how I want to text multiple people. Works great for me.

    njshoremom4gurlz likes this.
    12-19-2014 03:28 PM
  13. Almeuit's Avatar
    I tried removing the SD card, still having the same problem. So, I guess the SD card is not my problem.
    Check with your carrier and see if they can give you a new SIM card.
    12-19-2014 03:45 PM
  14. Trigati's Avatar
    before taking in the phone for a new sim card, try this.

    First, turn Wi-Fi off. Go to settings>system updates>update profile. After this is complete, dial ##72786#. The phone will reboot.

    See if that fixes things with your SMS. It may not. But, I was having a problem where I was only on 3G even where 4G was available and after doing the above process, 4G works perfectly once again, so it seems to fix weird connection issues attached the phone number.
    ubigred and cambrosio#AC like this.
    12-19-2014 06:26 PM
  15. teeitupmo#WN's Avatar
    Ingrid... You are beautiful! :-)

    Try typing this from the dialer:
    ##72786#

    This re-initializes your Sprint Network and device registration to the network.
    12-20-2014 07:47 AM
  16. punkdixie's Avatar
    Look at your message center number. This number should not be your phone number. You well have to call Sprint to find out what it is our look it up. Also did you get a new phone number with your note 4 if you did go deregister your number with Apple just in case the person who had the number b4 you may have had an iPhone and had it registered. Hope this helps.
    12-20-2014 10:26 AM
  17. _YoKolorMeBadd's Avatar
    Look at your message center number. This number should not be your phone number. You well have to call Sprint to find out what it is our look it up. Also did you get a new phone number with your note 4 if you did go deregister your number with Apple just in case the person who had the number b4 you may have had an iPhone and had it registered. Hope this helps.
    She said she never had a iPhone so how can she deregister it from Apple? U can't deregister it if you don't have the correct Apple ID/Password, even if she calls Apple they'll still ask for a ID and password that the original person had for the number. It just doesn't work like that.


    Sent from my iPhone using Tapatalk
    12-20-2014 01:46 PM
  18. punkdixie's Avatar
    Ah if it was a new number she got the number could have been used b4 with an iPhone and can be deregistered. I work for tech support and this happens on the regular.

    «Pun|<_D¡x¡€»
    12-20-2014 02:52 PM
  19. punkdixie's Avatar
    No and you don't have to have an Apple id or password Apple put out a support page all you need is the phone number.

    «Pun|<_D¡x¡€»
    12-20-2014 02:53 PM
  20. njshoremom4gurlz's Avatar
    Maybe reset network settings? I just left the note I miss it good luck I would
    Go to sprint!
    12-21-2014 04:20 AM
  21. metle_geek's Avatar
    SMS means data if you have very poor data connection it will not be sent
    12-21-2014 11:32 AM
  22. hamoun nekounam's Avatar
    Check your network baseband and tell me the result
    12-21-2014 11:47 AM
  23. hamoun nekounam's Avatar
    And try re registering your network go to settings>wireless and network > more> mobile data > network operators and then go to automatic registration
    12-21-2014 11:59 AM
  24. metle_geek's Avatar
    Might I add it has to be cellular data WiFi doesn't cut it
    12-21-2014 12:23 PM
  25. MunstersRebel's Avatar
    SMS means data if you have very poor data connection it will not be sent
    You are wrong. Mms = data but sms/txt goes over your cellular network
    12-21-2014 03:18 PM
42 12

Similar Threads

  1. Why can't I hear phone calls on my Bluetooth headset?
    By xpresurfreedom in forum Ask a Question
    Replies: 4
    Last Post: 12-20-2014, 04:49 PM
  2. Samsung "My Calendar" sync location?
    By Steve Daniel1 in forum Samsung Galaxy Note 4
    Replies: 2
    Last Post: 12-18-2014, 08:38 PM
  3. Give some info on Dalvik vs ART
    By naresh bathula in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 12-18-2014, 02:21 PM
  4. Which dual sim phones will work on AT&T in the US on LTE?
    By slim3743 in forum General Help and How To
    Replies: 1
    Last Post: 12-18-2014, 01:58 PM
LINK TO POST COPIED TO CLIPBOARD