1. nx5nx5's Avatar
    I received a system software update a few weeks ago, and installed it. Ever since, I get frequent audio drop-outs on calls, particularly on calls longer than 5 minutes or so. This was not happening before the update.

    Anyone else experiencing this?
    12-19-2014 11:16 AM
  2. nx5nx5's Avatar
    No one?
    12-21-2014 12:54 PM
  3. brothamoveson's Avatar
    No not at all. Have you called tech support they can remote in and run a diagnostic.

    Posted from my Note 4 baby.
    12-21-2014 01:24 PM
  4. Alena Moreno's Avatar
    Its hard to call tech support if the phone call is going to potentially drop. And I have had the same problem! AT&T tried to help me by first giving me a new SIM card and it didn't work. Then AT&T insisted in sending me a new phone without the inside components and it still drops my calls. I honestly don't know what else to do.
    02-25-2015 09:53 PM

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