12-30-2014 10:39 AM
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  1. mtbrown19's Avatar
    mtbrown19
    Merry Boxing Day All!

    So I currently have the my Note set to lock after 5 minutes however anytime I make a call, even less than a minute, it's locked after. Does this happen to others and can I change this? It's really bugging me...
    12-26-2014 03:14 PM
  2. mtbrown19's Avatar
    mtbrown19
    And the answer is.....
    Light Manager!!!!
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Do you have it set to end phone calls by pressing the Power button? If so, do you also have it set to lock the screen immediately when the Power button is pressed?
    12-27-2014 04:43 AM
  4. mtbrown19's Avatar
    mtbrown19
    Checked the settings and it was set to end calls with the power button but not lock. I have changed it and will see if that works.
    12-28-2014 11:50 AM
  5. mtbrown19's Avatar
    mtbrown19
    Still having the same issue...phone is locked after every phone call no matter how short. Anyone have any other suggestions?
    12-29-2014 12:37 PM
  6. dpham00's Avatar
    dpham00
    Moderator Team VP
    Does it look when you make a call using speakerphone with the phone on your desk?

    Sent from my Verizon Samsung Galaxy Note 4
    12-29-2014 01:34 PM
  7. mtbrown19's Avatar
    mtbrown19
    Originally Posted by dpham00
    Does it look when you make a call using speakerphone with the phone on your desk?

    Sent from my Verizon Samsung Galaxy Note 4
    Yes...unless I am actually using the device when the call ends ie looking at an email or browsing the internet.
    12-29-2014 03:12 PM
  8. dpham00's Avatar
    dpham00
    Moderator Team VP
    Perhaps some app going rogue? It isn't a common problem. If it started recently, try to uninstall recent apps.

    Also try to clear cache and app data for the phone app

    Sent from my Verizon Samsung Galaxy Note 4
    B. Diddy likes this.
    12-29-2014 03:44 PM
  9. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Good ideas from dpham00. Boot into Safe Mode, which prevents all 3rd party apps from starting. If the problem stops, then you know it's being caused by something you installed. https://support.t-mobile.com/docs/DOC-14673
    Golfdriver97 and mtbrown19 like this.
    12-29-2014 05:23 PM
  10. mtbrown19's Avatar
    mtbrown19
    Ok so I tried clearing the cache and the data...nothing
    Started in safe mode and voila, seems to be working. Now I just need to figure out which app it is! I have moved a chunk of them over to my SD card so I will try booting the phone with the SD card out and see if it still happens. That will narrow things down at least.
    Thanks!
    12-29-2014 06:42 PM
  11. mtbrown19's Avatar
    mtbrown19
    And the answer is.....
    Light Manager!!!!
    B. Diddy likes this.
    12-29-2014 07:17 PM
  12. dpham00's Avatar
    dpham00
    Moderator Team VP
    Nice glad you figured it out

    Sent from my Verizon Samsung Galaxy Note 4
    12-30-2014 10:39 AM
« Why isn't my Bluetooth no longer syncing with my Samsung Galaxy Note 4? | Samsung Galaxy Note 4 Merry Note Christmas to all! »

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