07-20-2017 11:24 PM
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  1. hotzeug's Avatar
    I've found several forums talking about this issue, but none ever ended with a fix to the problem. I just got my Note 4 on Tuesday and was trying to use my Bluetooth receiver (Sony Erricson MW600) while listening to music, but it cuts out every minute or so for about a second. The music continues, so when the audio comes back on the song will be a second later than when it stopped. I tried some things that others have suggested like: turning off wi-fi, using a Bluetooth app such as "Bluetooth Auto Connect," taking the battery out and trying it again, closing "S Health," unpairing and then pairing again, and I think there may have been a few other things I tried but can't remember. My music is just being played through the "Music" app, and the files are stored on a Samsung Pro MicroSDXC.
    Is there anything else that has worked for others with the same problem? Thanks for the help! Oh, and could the version of Bluetooth have an effect on the problem I'm having (like if my receiver isn't 4.1)?
    01-02-2015 02:01 PM
  2. tlo07's Avatar
    I have the same issue but mine is more of a "blip" or a "hitch" every once in a while instead of a cutting out of the music. This using my new BlueBuds X headphones and streaming Slacker.

    Sent from my iPad using Tapatalk HD
    01-02-2015 02:22 PM
  3. heathersimon's Avatar
    I have a similar issue, but the "skips" are a fraction of a second. Long enough for me to notice, but not a huge deal overall. This has been occurring with Spotify and my the Bluetooth in my car's head unit (stock 2011 Subaru Impreza).
    01-02-2015 02:24 PM
  4. hotzeug's Avatar
    Yeah, I guess mine is a "skip" for a fraction of a second too, and not actually a full second or more. It wouldn't bother me as much if it didn't happen too often, but it'll do it about 3 times a song. My previous phone (Note 2) had no problems.
    01-02-2015 02:48 PM
  5. heathersimon's Avatar
    My old Lumia 1020 would regularly just drop my Bluetooth connection to the car all the time and not re-connect until I rebooted the phone and stopped and restarted the car. :\ This is an improvement, but not as solid as I used to get from an iPhone.
    01-02-2015 03:18 PM
  6. Almeuit's Avatar
    I don't have this issue unless I walk a good amount away from the phone .. then it may skip a little but it is fine whenever I am generally near the device.
    01-02-2015 03:40 PM
  7. hotzeug's Avatar
    I don't have this issue unless I walk a good amount away from the phone .. then it may skip a little but it is fine whenever I am generally near the device.
    Thanks for the input. I am only using Bluetooth since my case's audio jack opening isn't large enough for the plug to fit in (need to get a slim plug adapter), so my Bluetooth receiver was actually only about 2 feet away from my phone when I was using it.
    01-02-2015 04:25 PM
  8. josh_zombie's Avatar
    Having same issue...

    Posted via the Android Central App
    01-03-2015 01:05 AM
  9. Mojofilter9's Avatar
    I have this issue, it happens when my Fitbit background syncs. Do you all have other BT connected devices by any chance?

    Sent from my SM-T700 using Tapatalk
    catsknit likes this.
    01-03-2015 01:55 AM
  10. Soreloser's Avatar
    Same issue for me with three different headsets as well as my 2013 Subaru Impreza. No other BT devices.
    01-03-2015 08:00 AM
  11. George Collins1's Avatar
    I have the same issue using Google Play with downloaded music on a Sasung Pro micro SD, conncect to Samsung Level Over (or any other) BT headphones. I also have a Gear S connected by BT. I have also had the issue when using wired headphones,so I don't think BT is the problem. I used to have a SanDisk SD card, and thought that might be the cause, so I switched to a Samsung Pro but the issue remains. I don't think it is the music files, because the skip doesn't always occur at the same place in playback. Still a mystery.

    Posted via the Android Central App
    01-03-2015 08:39 AM
  12. hotzeug's Avatar
    Mine doesn't skip when wired, and I don't have any other BT devices connected. I've found in other phone forums that people with different phones started having a similar problem when they updated to KitKat. Maybe an update is needed to help us out...?
    01-03-2015 01:55 PM
  13. sparksd's Avatar
    I also have this with my JayBird Blubuds using the PowerAmp app for music. I get a skip about once a track, occasionally a little more. Turing off the phone line and WiFi had no effect - however, I found that if I left the screen on that I got absolutely no dropouts at all - none. I set the screen brightness to zero to maintain battery and timeout to never. Not what I would call a great workaround but it does work for me. It would be interesting to see if others find the same result.
    toenail_flicker likes this.
    01-03-2015 05:08 PM
  14. hotzeug's Avatar
    I also have this with my JayBird Blubuds using the PowerAmp app for music. I get a skip about once a track, occasionally a little more. Turing off the phone line and WiFi had no effect - however, I found that if I left the screen on that I got absolutely no dropouts at all - none. I set the screen brightness to zero to maintain battery and timeout to never. Not what I would call a great workaround but it does work for me. It would be interesting to see if others find the same result.
    Thanks for the info. I will try this out on Monday.
    01-03-2015 09:36 PM
  15. hotzeug's Avatar
    sparksd's tip of leaving the screen on seems to help since it isn't skipping audio for me. Kind of goofy that we have to use this workaround though. Hopefully it will get fixed with an update or something. How do you keep your screen on without it timing out? Under my settings, 10 minutes is the longest I can keep it on. So I've been using a magazine app (Zinio) that doesn't turn the screen off when a magazine is open.
    01-05-2015 11:15 AM
  16. sparksd's Avatar
    sparksd's tip of leaving the screen on seems to help since it isn't skipping audio for me. Kind of goofy that we have to use this workaround though. Hopefully it will get fixed with an update or something. How do you keep your screen on without it timing out? Under my settings, 10 minutes is the longest I can keep it on. So I've been using a magazine app (Zinio) that doesn't turn the screen off when a magazine is open.
    Interesting that this works - thanks for the test. I don't like the workaround but it would be useful info for the Android developers to know in order to debug the problem.

    I use an app/widget to keep the screen on:

    https://play.google.com/store/apps/d...ntimeouttoggle
    hotzeug and PlanetPluto7 like this.
    01-05-2015 11:24 AM
  17. Rarry's Avatar
    I read elsewhere that the skipping problem might be caused when the CPU speed drops too low so keeping the screen on would make sense. It seems it might be a problem introduced by kitkat. That aimed to be a big power saver but maybe they went too far with some things? Samsung and Google engineers will be busy making sure devices work well with lollipop though, not kitkat, so I guess we just have to wait and see if this and other glitches get fixed when we see it. Fingers crossed.

    Posted via the Android Central App
    01-05-2015 03:25 PM
  18. shizam76's Avatar
    I've had this skip issue. Or "spit" and "sputter" sound. I've only had this happen while listening to TuneIn radio stations. It seemed bad last week...happening every 45 seconds to 2 minutes of audio. Today I think in 15 minutes I've had it happen once. I then fired up iHeartMedia stations and it didn't happen.
    01-06-2015 04:23 PM
  19. GundamZero1972's Avatar
    Exactly the same issue with my Bose Soundlink Mini Bluetooth speaker, streaming music from Google Play. Actually sent the speaker back for testing just in case too, but the problem is definitely with the Note 4 (all other phones and devices tested with the speaker worked perfectly).

    Glad I found this thread, because I was on the verge of sending the phone away for testing too. I'm kind of relieved that the issue is linked to the handset in general rather than just being an issue with my own handset! I'll try the 'keep the screen on' solution when I get the chance and report back on whether it works or not.
    01-09-2015 01:32 PM
  20. Eric16's Avatar
    Having the same problem with my Boss soundlink mini speaker and powerbeats 2. With my speaker I will have it literally 2 inches away from my phone and still cuts in and out. Bluetooth my powerbeats or another random headset is TERRIBLE outside
    01-09-2015 04:55 PM
  21. Dvoraak's Avatar
    Haven't had this problem with the Note 4 so far but had it consistently with two different S5s. Now I'm worried it's a matter of time for the Note 4.
    01-09-2015 05:55 PM
  22. GundamZero1972's Avatar
    Finished testing my Note 4 while using an app to keep the screen from turning off, and I'm glad to say that this approach works! I've just listened to two hours of music through my Bose Soundlink Mini without a single hiccup, stutter, or blip.
    hotzeug likes this.
    01-10-2015 03:25 AM
  23. josh_zombie's Avatar
    Good info, guys. Hope Lollipop will fix. Leaving the screen on will become tiresome rather quickly.

    Posted via the Android Central App
    01-10-2015 03:43 AM
  24. sparksd's Avatar
    OK, since more than just me have found the screen left on helping, I posted a bug report on Google:

    Issue 95294: Bluetooth streaming audio dropouts when screen is off, Android 4.4.4

    When streaming music over Bluetooth, audio dropouts are occurring when the screen is off. If the screen is left on the audio dropouts do not occur. Multiple users are seeing this behavior with the Samsung Note 4 running 4.4.4 (http://forums.androidcentral.com/sam...ing-audio.html).

    https://code.google.com/p/android/issues/list
    01-10-2015 07:46 AM
  25. hotzeug's Avatar
    Cool, thanks again for the help everyone.
    01-11-2015 06:02 PM
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