1. barrettdaniel's Avatar
    Hi guys, My Note 4is only 2 weeks old, but I threw out the box so the store won't take it back, so I'm reaching out to see if anybody has heard of this.

    Periodically, my S Pen stops working with my back button. It will work anywhere else on the phone and works on the recent button, it just won't push the back button. I can push the back button with my finger however, so it seems it's just something between that particular button and the S Pen.

    I have done a hard reset, and I do have warranty obviously, but it's not a horrible issue so I'd rather not send my phone to samsung if I don't have to.

    Any ideas??
    01-14-2015 02:31 PM
  2. heathersimon's Avatar
    Did you keep the S Pen tips? You might try another one to see if it works a bit better.
    01-14-2015 03:42 PM
  3. goin_nil's Avatar
    Try this app to see if the s Pen touches are being registered in that part of the screen.

    https://play.google.com/store/apps/d...d=com.cp.stest
    01-14-2015 03:59 PM
  4. Haalcyon's Avatar
    Do you have a screen protector in place?
    01-14-2015 04:35 PM
  5. brothamoveson's Avatar
    Whose your carrier you may be able to do a warranty replacement with them after troubleshooting?

    Posted via the Android Central App
    01-14-2015 04:54 PM
  6. barrettdaniel's Avatar
    I don't have a screen protector or a case on my phone. I did keep the extra tips so I might try that and I'll also try that app. lt that doesn't work I will try my carrier (Bell).

    Thanks for the input!
    01-14-2015 07:58 PM
  7. goin_nil's Avatar
    You could try a factory reset too.
    01-14-2015 08:40 PM
  8. barrettdaniel's Avatar
    Update: Just tried changing the tips and it didn't work, and that screen testing app didn't work either. I did forget to mention that I've already tried a complete factory reset as well.
    01-14-2015 08:55 PM
  9. anthony2558's Avatar
    Who did you buy it from?
    01-14-2015 09:22 PM
  10. barrettdaniel's Avatar
    I bought it at Bell's dealer in Costco, I think they have a name like Wireless Inc. Or something like that but essentially it's just Costco.
    01-14-2015 09:29 PM
  11. anthony2558's Avatar
    Costco has to have a decent return policy. Also you should be good under the one year warranty via manufacturer where Costco or Bell should replace with a factory refurbished phone. You may now be over your 14 day refund/exchange policy tho.
    01-18-2015 07:58 PM
  12. ronb's Avatar
    Do you have a S-View cover or one with a magnet in it? If so take it off and see if it works better.
    Good Luck!
    Ron
    01-26-2015 12:16 PM
  13. barrettdaniel's Avatar
    No case at all.
    01-26-2015 02:43 PM

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