Why does my internet keep dropping out

[nikvik1]

Recently my mobile internet keeps dropping out. I have a Samsung note 4 and it should be able to run 4g but I never see it. It keeps switching from 3g to H. I have the settings to LTE auto but it never hits 4G. I called my network provider and they said everything is normal on the sim and there are no current issues. My friend has a one plus one on the same network and his is always on 4G in the same area as me.

If anyone has any ideas what could be going on here that would be great, thanks.

 

[dpham00]

Check the speeds assuming same network, location and time. It could just be the way it is indicating things on the two phones. Samsung might indicate 3g/H for the same that opo indicates 4g.

Sent from my Verizon Samsung Galaxy Note 4

 

[nikvik1]

,,,

 

[nikvik1]

Thanks for the info, as I am not sure how to fix this.
As the internet keeps dropping out I think the issue is possibly deeper than the visual display of the internet speeds on the 2 phones. My friends internet is fine and never cuts out. I am just not sure what is causing this on my phone. Could jt be the phone or the service provider? This is a new problem which makes me think its a network issue but the phone has never been on 4g ever so it could be some settings, honestly Im stuck.

 

[Haalcyon]

If possible, I would take the phone into the carrier store and have them verify that everything is copacetic.

 

[nikvik1]

I think this is probably the best idea. When I called the support centre they requested me to set the phone to 3g only to see if this helped, but it didn't.

 

[nikvik1]

Well I took my phone to my service provider yesterday and they checked the service and also changed the sim just incase this could be the issue. Unfortunately this has still not solved the problem. I am starting to think it could possibly be a hardware issue by process of elimination

 

[Haalcyon]

Ugh.

 

[dpham00]

Will the carrier send you a replacement? For me, Verizon will send me a replacement model first then I will just ship it back to them. Verizon covers shipping both ways

Sent from my Samsung Galaxy Tab Pro 8.4

 

[nikvik1]

As the phone is only 3 months old I am still under warranty and I can take it into the shop and they have a "geek squad" where they can assess the issue. If the phone is at fault I believe they will just replace the unit. Its very strange though but possibly there may be an issue with the internal antenna. I have no idea really, how these things work. These phones are so jam packed full of tech a small issue internally could cause many faults.

 

[Haalcyon]

This is going to sound weird but do you, by chance, have an SD card in the phone?

 

[z06mike]

If they already swapped SIM cards and checked everything on their end, then you definitely need a replacement!

 

[Almeuit]

If they already swapped SIM cards and checked everything on their end, then you definitely need a replacement!

This. Sometimes SIMs just need to be replaced -- I have seen it work for people multiple times.

 

[Ntchwaidumela]

Will the carrier send you a replacement? For me, Verizon will send me a replacement model first then I will just ship it back to them. Verizon covers shipping both ways

Sent from my Samsung Galaxy Tab Pro 8.4

Same with TMO...Overnight.

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