Want full wipe back to stock from root

[paa79594]

Long story short, phone bought from swappa is rooted and wasn't supposed to be. Data and network issues since day one so I want to go completely back to out of box stock. I don't know how to do this. I'm working on a Mac. Can anyone please help?

Thanks.

 

[D Android]

I believe you need to download the appropriate firmware for your phone and install it with odin. Don't know if it works on Mac though.

 

[philip42]

Your Knox flag will have been tripped invalidating your warranty if it's been rooted but that probably doesn't bother you.

Posted via the Android Central App

 

[bdgriff]

Your Knox flag will have been tripped invalidating your warranty if it's been rooted but that probably doesn't bother you.

Posted via the Android Central App

Are you sure about that? I rooted my old Note 3 several times and Knox was NEVER tripped.

Add to the op question, you can restart the device and hold power, home and volume down I believe until you see some blue writing at the top left. Then toggle down to wipe/factory reset. You can also do it under backup in settings
Posted via the Android Central App

 

[paa79594]

So I don't need to use Odin?

 

[D Android]

I always used Odin when I wanted to flash a particular firmware with any Samsung phone, but the previous poster may be right. I never tried that.

 

[Bosbouer]

Add to the op question, you can restart the device and hold power, home and volume down I believe until you see some blue writing at the top left. Then toggle down to wipe/factory reset. You can also do it under backup in settings
Posted via the Android Central App

Doing this will not unroot your device. A factory reset as suggested may however solve the issues. Rooting in itself will not cause any issues at all. It is what gets done after rooting that could cause instability.

 

[LightspeeD00711]

can u report if u did the factory wipe in 'backup/restore' through Settings or Recovery? & How did it go? we would like to know if it resolved ur issues...thx

 

[stackberry369]

Your Knox flag will have been tripped invalidating your warranty if it's been rooted but that probably doesn't bother you.

Posted via the Android Central App

did you read the post? He stated that the phone wasn't supposed to be rooted.

Posted via the Galaxy Note 4