1. paa79594's Avatar
    Long story short, phone bought from swappa is rooted and wasn't supposed to be. Data and network issues since day one so I want to go completely back to out of box stock. I don't know how to do this. I'm working on a Mac. Can anyone please help?

    Thanks.
    01-27-2015 01:57 AM
  2. D Android's Avatar
    I believe you need to download the appropriate firmware for your phone and install it with odin. Don't know if it works on Mac though.
    01-27-2015 04:00 AM
  3. philip42's Avatar
    Your Knox flag will have been tripped invalidating your warranty if it's been rooted but that probably doesn't bother you.

    Posted via the Android Central App
    01-27-2015 05:42 AM
  4. bdgriff's Avatar
    Your Knox flag will have been tripped invalidating your warranty if it's been rooted but that probably doesn't bother you.

    Posted via the Android Central App
    Are you sure about that? I rooted my old Note 3 several times and Knox was NEVER tripped.

    Add to the op question, you can restart the device and hold power, home and volume down I believe until you see some blue writing at the top left. Then toggle down to wipe/factory reset. You can also do it under backup in settings
    Posted via the Android Central App
    01-27-2015 09:49 AM
  5. paa79594's Avatar
    So I don't need to use Odin?
    01-27-2015 11:33 AM
  6. D Android's Avatar
    I always used Odin when I wanted to flash a particular firmware with any Samsung phone, but the previous poster may be right. I never tried that.
    paa79594 likes this.
    01-27-2015 12:17 PM
  7. Bosbouer's Avatar
    Add to the op question, you can restart the device and hold power, home and volume down I believe until you see some blue writing at the top left. Then toggle down to wipe/factory reset. You can also do it under backup in settings
    Posted via the Android Central App
    Doing this will not unroot your device. A factory reset as suggested may however solve the issues. Rooting in itself will not cause any issues at all. It is what gets done after rooting that could cause instability.
    01-27-2015 09:35 PM
  8. LightspeeD00711's Avatar
    can u report if u did the factory wipe in 'backup/restore' through Settings or Recovery? & How did it go? we would like to know if it resolved ur issues...thx
    01-27-2015 11:53 PM
  9. stackberry369's Avatar
    Your Knox flag will have been tripped invalidating your warranty if it's been rooted but that probably doesn't bother you.

    Posted via the Android Central App
    did you read the post? He stated that the phone wasn't supposed to be rooted.

    Posted via the Galaxy Note 4
    01-28-2015 12:48 AM

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