Samsung Galaxy Note 4 turns itself off?

[jenmeister11]

Hi there,

I just bought the Note 4, it arrived yesterday and was on it for 4 hours without any problems, this morning no problems either. But once I got into work, I noticed that my phone kept turning itself off and on. I did a factory reset and it kept turning itself on and off every 3-5 minutes. Battery % was high so I cannot understand where the problem is? I've taken the battery out for a few minutes and occasionally turn the phone off for an hour to see if it makes a difference but it doesn't. Can anyone help me to see if its something I'm doing wrong, or if its just a faulty phone?

Many thanks,

 

[Haalcyon]

I'd prolly be marching into the carrier's store with it. I have very little tolerance for things that don't work perfectly when brand new.


• iPhablet 6+ •

 

[D Android]

It's definitely not you, sounds more like hardware issue. The only time my phone turned itself off was when the battery dropped to nearly 0%.

 

[Tatt2014]

I would definitely be heading right back and getting a new one!!! I think you got a faulty phone for sure:-\

 

[jenmeister11]

Looks like I'm going to have a great conversation and weeks of waiting with Amazon then! Thanks for the help everyone, just annoying as its making me doubt Samsung phones now..

 

[Ibrahim Shehata]

It is a bad battery issue, I had the same problem and solved the problem by getting a good quality battery. It always shuts down when the device starts to draw energy and the battery lack it (using wifi, BT connecting external USB pen drive and running applications that demands processing energy)....... Remeber a new battery does not mean a good battery! My bad battery always indicated high % when the device shuts itself down!

 

[berryabusr88]

Definitely call. Sounds like you got a Doa phone.

Posted via the Android Central App