1. jenmeister11's Avatar
    Hi there,

    I just bought the Note 4, it arrived yesterday and was on it for 4 hours without any problems, this morning no problems either. But once I got into work, I noticed that my phone kept turning itself off and on. I did a factory reset and it kept turning itself on and off every 3-5 minutes. Battery % was high so I cannot understand where the problem is? I've taken the battery out for a few minutes and occasionally turn the phone off for an hour to see if it makes a difference but it doesn't. Can anyone help me to see if its something I'm doing wrong, or if its just a faulty phone?

    Many thanks,
    02-14-2015 07:53 AM
  2. Haalcyon's Avatar
    I'd prolly be marching into the carrier's store with it. I have very little tolerance for things that don't work perfectly when brand new.


    • 🍎 iPhablet 6+ 🐛 •
    Tatt2014 likes this.
    02-14-2015 07:57 AM
  3. D Android's Avatar
    It's definitely not you, sounds more like hardware issue. The only time my phone turned itself off was when the battery dropped to nearly 0%.
    02-14-2015 08:21 AM
  4. Tatt2014's Avatar
    I would definitely be heading right back and getting a new one!!! I think you got a faulty phone for sure
    02-14-2015 08:29 AM
  5. jenmeister11's Avatar
    Looks like I'm going to have a great conversation and weeks of waiting with Amazon then! Thanks for the help everyone, just annoying as its making me doubt Samsung phones now..
    02-14-2015 08:42 AM
  6. Ibrahim Shehata's Avatar
    It is a bad battery issue, I had the same problem and solved the problem by getting a good quality battery. It always shuts down when the device starts to draw energy and the battery lack it (using wifi, BT connecting external USB pen drive and running applications that demands processing energy)....... Remeber a new battery does not mean a good battery! My bad battery always indicated high % when the device shuts itself down!
    07-16-2015 07:58 AM
  7. berryabusr88's Avatar
    Definitely call. Sounds like you got a Doa phone.

    Posted via the Android Central App
    07-16-2015 08:30 AM

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