1. dakingofhtx's Avatar
    So, I have a Sprint Note 4. I was excited when I heard about the Lollipop update yesterday. I have tried 6 times to download this update. The file downloads, I enter my password, the phone reboots, tries installing for a few seconds, then boots up in Kit Kat. I get an error notification and then I get what's in the attached screenshot. I've been searching for other posts online about errors. I haven't seen any posts. Can someone help me out?

    Lollipop Update-uploadfromtaptalk1425631512984.jpg
    03-06-2015 03:50 AM
  2. dakingofhtx's Avatar
    Trying again for the 7th time

    03-06-2015 03:56 AM
  3. clevin's Avatar
    if all fails, back up data and do a hard reset.
    03-06-2015 05:23 AM
  4. dakingofhtx's Avatar
    I give up for now.

    03-06-2015 05:47 AM
  5. fasnic's Avatar
    I guess the obvious question needs to be asked... Are you rooted? Did you install any special firmware or anything... Did you delete any pre-installed apps?
    03-06-2015 09:24 AM
  6. Nitro211K's Avatar
    Are you Rooted, or was the phone rooted in the past? If so you may have not unrooted correctly, and that is causing this issue. You may have to do a factory reset to resolve.
    see this post:
    03-06-2015 09:26 AM
  7. dakingofhtx's Avatar
    Never rooted. Trying again right now.
    03-06-2015 12:00 PM
  8. bbmjack's Avatar
    Never rooted. Trying again right now.
    IMO use kies

    03-06-2015 12:22 PM
  9. dakingofhtx's Avatar
    Kies says the firmware is up to date. I quit.
    03-06-2015 11:40 PM
  10. Bosbouer's Avatar
    In all the Screenshots your device shows being connected as an usb device? Are you trying to do an OTA update? If so then disconnect it from the pc or whatever you have it connected to, shutdown, restart the note and try again. If that fails and you really want the update factory reset as was suggested.
    03-06-2015 11:51 PM
  11. fernandez21's Avatar
    How much free space do you have? It says it requires 3gb to install and that's after using 1gb for the update files, so you need to start out with at least 4.5gb of free space.
    03-07-2015 12:30 AM
  12. explorequotes's Avatar
    yes !! Kies says the firmware is up to date. I quit.
    03-07-2015 01:04 PM

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