1. merlin7777777's Avatar
    My note 4 arrived today and I'm having some problems transferring from my s4.

    I put in the replacement sim and battery that came with it. I downloaded smart switch mobile and most things transferred except my apps and i've got an 'emergency calls only' message and a message to say 'not registered to network' when i try to make a call.

    I've signed in to google
    my wifi/internet is connected to it
    my s4 is still on and has my original sim still in it.

    How can i get it to register on the network ad get my apps transferred? Am I missing a step? (quite excited - screen is excellent!)
    03-11-2015 05:39 PM
  2. B. Diddy's Avatar
    See the Smart Switch FAQ page: Samsung Smart Switch™. The apps themselves don't actually get transferred--the list of apps gets transferred, which makes it easier for you to select them to reinstall on the new phone. Any locally saved data from those apps on your old phone probably won't get transferred to the new phone, although data that is saved to the cloud should be easily accessible. So for example, a game's progress that is only saved locally won't get transferred to the new phone, but a game that saves your progress to the developer's servers (e.g., by logging in with your Facebook or Google+ account) will allow you to pick up where you left off, as long as you sign in with the same account.

    Is the replacement SIM you inserted in the new phone for the same line as your old phone? If that's the case, then you have to activate the new SIM, which will deactivate the old SIM. Contact your carrier (or check their website) for instructions.
    03-11-2015 06:35 PM
  3. merlin7777777's Avatar
    thanks for that. sim now registered, just have to tackle the apps.
    B. Diddy likes this.
    03-11-2015 08:08 PM

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