1. morjam401's Avatar
    I see lollipop is next up for at&t. Before I update how do I back up to be able to factory reset after update? I am not rooted.
    03-24-2015 09:01 AM
  2. NCzerniak83's Avatar
    I see lollipop is next up for at&t. Before I update how do I back up to be able to factory reset after update? I am not rooted.
    You can use Kies or back up to any cloud app. Kies sucks but it gets the job done.

    Sent from my SAMSUNG-SM-N910A using Tapatalk
    03-24-2015 09:04 AM
  3. tlo07's Avatar
    Is it necessary to reset the phone after an update? I've never had a major update on an android phone before so what is the best way to go about it?
    03-24-2015 09:47 AM
  4. dpham00's Avatar
    Is it necessary to reset the phone after an update? I've never had a major update on an android phone before so what is the best way to go about it?
    If your phone is working fine then no reason to reset

    Sent from my Verizon Samsung Galaxy Note 4
    03-24-2015 10:09 AM
  5. morjam401's Avatar
    Thanks. I had forgot all about kies
    03-24-2015 10:54 AM
  6. GregMargie's Avatar
    You can use Kies or back up to any cloud app. Kies sucks but it gets the job done.

    Sent from my SAMSUNG-SM-N910A using Tapatalk
    Can you please post a screen shot of Kies icon/app......I know I had it years ago on another phone/computer, but I don't find actual "kies" in google play.
    03-24-2015 02:31 PM
  7. NCzerniak83's Avatar
    http://forums.androidcentral.com/e?l...token=QNgcke2M

    Sent from my SAMSUNG-SM-N910A using Tapatalk
    03-24-2015 02:36 PM
  8. GregMargie's Avatar
    www.Samsung.com/kies

    Sent from my SAMSUNG-SM-N910A using Tapatalk
    Aaaah! Thank you very much!
    NCzerniak83 likes this.
    03-24-2015 03:20 PM

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