1. debsawyer's Avatar
    Nothing seems to work right, battery sucks, OK Google grayed out, and my freakin' sound keeps muting, and the sounds are all the way up. What is going on? After two resets, and 10 times cleaning the cache, I am just fed up. They need to fix this darn Note 4 before I toss it out the window!!!!!!
    03-24-2015 08:35 PM
  2. B. Diddy's Avatar
    When you say you cleaned the cache, do you mean the system cache partition? https://support.t-mobile.com/docs/DOC-14686

    Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-14673

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    03-26-2015 02:43 AM

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