09-15-2016 07:13 AM
38 12
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  1. Android D's Avatar
    Just saw this on Verizon customer support site:

    2. Re: 4G and WiFi on at the same time

    Verizon Wireless Customer Support
    Diamond
    Verizon Wireless Customer Support Apr 5, 2015 11:47 AM (in response to Sallyvs19)
    Sallyvs19,

    I can understand your concerns in wanting to verify what network that you're device is utilizing. Your device may show 4G LTE still available at times even when WiFI is enabled, but it will utilize Wifi over cellular data. Certain applications such as My Verizon or Visual Voice mail require the 4G connection and may still utilize 4G services. If you'd like to ensure no 4G is utilized at all, then you can you disable the mobile data in your settings. Let us know if you have any questions!
    Disable mobile data...yeah then re-enable it every time u need it!
    Well...I am on a limited data plan..if this thing uses my Data (cuz I do see the 2 arrows beneath my 4G light up even though I am on wifi), I am gonna FIGHT with verizon!
    04-05-2015 08:27 PM
  2. Android D's Avatar
    I've been disabling my mobile data and it keeps turning itself back on automatically.
    lol...really?

    Tht's funny...i would think once u disable it, it's disabled unless u enable it back!
    04-05-2015 08:28 PM
  3. TransAm461's Avatar
    I have the same problem,it INDEED uses both WiFi AND 4G data when watching YouTube videos. I have not noticed any data usage just surfing the net,but it DOES watching videos. This needs to be fixed,that's the whole reason for WiFi at home,so I don't use my data! Never had this problem with KitKat 4.4,as the 4G data was always greyed out when using WiFi (after turning off the Caller ID app). I didn't need the 4G lit up with KitKat,and I DONT need it lit up with Lollipop either,I don't use Advanced Calling.....
    04-06-2015 01:35 AM
  4. skatergirl's Avatar
    Here's my screen shot of what I'm talking about. This wasn't happening prior to the update. Well...it did happen until I disabled one of the junk software Verizon had put on my phone. Now I can't recall what is causing it this time.

    Posted via the Android Central App
    I did not get to read through all the replies, so if I give a duplicate answer forgive me.

    I have had both my wifi and data signals showing for some time but the up and down arrows are only lit up on one. If you are on wifi and are concerned, do a speed test and it will show you what you are connected to.
    04-06-2015 08:49 AM
  5. ybuy's Avatar
    This is a load of balony! It does use the 4G and Wifi. Mine nearly ran out of Data. Verizon told me to disable Mobile Data while at home or on another Wifi network. What a pain and royal hassel to do everytime you need one or the other! So I disabled it and have all kinds of problems from not receiving text messages to the internet crashing. Funny how my kids can get text messages on their basic phones without data, but I can't! Verizon doesn't have a fix for this yet. Upgrading to Lollipop is a mistake! Took them a really long time to release but now no patches in place to fix issues. Disabling Caller ID or disabling Visual voice mail won't fix the problems either. Verizon suggests resetting your phone or that an APP is causing the issue. I have disabled just about everything I can and don't play games or install random apps. Verizon has no clue how to fix this error yet.
    05-04-2015 09:18 PM
  6. souls33k3r's Avatar
    Ok i might be off track here but isn't this the work of the "Smart Network Switch"? The option can be found under Settings > Wi-Fi and at the very top. Hope this helps
    05-05-2015 05:55 AM
  7. cwbcpa's Avatar
    I don't know what the answer is but I've had both showing for the last 12 days. I looked at my usage over the last month and there has been zero increase in data used since I switched to the Note 4 from the iPhone 6 Plus. I am very consistent in how I use my phone day in and day out. I don't see this as a bug. I think it is there so that if you lose wifi it will kick in LTE.

    Sent from my Note 4
    05-05-2015 06:40 AM
  8. One King's Avatar
    I had this problem recently with TMO and one the reps fix it. They reset my apn.
    05-05-2015 10:39 AM
  9. sstephen17's Avatar
    Under WiFi > Advanced there is an option for Smart Network Switch:

    Automatically switch between mobile data and Wi-Fi to maintain a stable internet connection

    Mine is on (I don't use a lot of mobile data anyway). Perhaps this could be a reason its using both mobile and WiFi data.
    05-05-2015 05:54 PM
  10. Steve Whitaker's Avatar
    Under WiFi > Advanced there is an option for Smart Network Switch:

    Automatically switch between mobile data and Wi-Fi to maintain a stable internet connection

    Mine is on (I don't use a lot of mobile data anyway). Perhaps this could be a reason its using both mobile and WiFi data.
    Note 4. AT&T. Same condition. Reboot fixed the problem for me. GL
    07-16-2015 05:07 AM
  11. ViperGeek's Avatar
    Under WiFi > Advanced there is an option for Smart Network Switch:

    Automatically switch between mobile data and Wi-Fi to maintain a stable internet connection

    Mine is on (I don't use a lot of mobile data anyway). Perhaps this could be a reason its using both mobile and WiFi data.
    The LG G4 has a similar feature under Settings → Wi-Fi → Advanced Wi-Fi called "Avoid bad Wi-Fi connections". One thing to note is that this can mess with any attempt to log into a Wi-Fi portal (e.g. something that makes you accept an agreement before connecting). As soon as the phone determines that the portal isn't getting you to the Internet, it falls back to 3G/4G. By the time you pop up your browser to accept the agreement, you're on mobile data and the browser can't find the portal.

    It's happened to me a few times now (hotels, Starbucks, etc.) and I only recently figured out what was going on. Perhaps this can help others avoid this counter-intuitive situation.

    - Dave
    07-16-2015 02:14 PM
  12. MaccaBird's Avatar
    So I was having the problem of wifi and 4G LTE being on at the same time on my Verizon GS6. Today, they just released an update to turn on WiFi calling, and after the update, WiFi finally works on its own now. The 4G symbol is grayed out when i'm on WiFi (where as before both would be white and lit up). So let's hope it stays like this forever. I will report back if it goes back to being broken
    12-08-2015 02:55 PM
  13. Rjbjaj's Avatar
    Under WiFi > Advanced there is an option for Smart Network Switch:

    Automatically switch between mobile data and Wi-Fi to maintain a stable internet connection

    Mine is on (I don't use a lot of mobile data anyway). Perhaps this could be a reason its using both mobile and WiFi data.
    My smart switch is off. The others mentioned previously in this thread are also off or disabled. However, when I get home my phone doesn't switch to WiFi and if I do it manually 4g kicks back on and I can see arrows light up on both WiFi and 4g at the same time. We have a limited and shared plan so this is especially frustrating and should not be happening.
    09-15-2016 07:13 AM
38 12

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