NYVET
Well-known member
For my HTC One M7, ATT is releasing Lollipop in a two part update. First to 4.4.2, then to 5.0. The 4.4.2 crashed my WiFi, therefore no more updates, as they only come through WiFi. Several calls between ATT and HTC. ATT finally agreed to have one of their service centers look at it. They hardwired it to their computer and updated it to 5.0. Still no Wifi, and whenever the phone goes into standby mode, it reboots itself - which can be an endless loop of rebooting until the battery dies. It will also reboot in the middle of operation. ATT says sorry, but you can spend more money and upgrade. HTC agreed to look at it, and they sent me a prepaid shipping label. I will ship it off this week and see what happens. I have really liked the phone, and from the little I was able to do with it after the update, I noticed it was a lot faster and more responsive, but it is virtually unusable at this point. My son got the M8 last year and is very happy with it. When I told him, we might be moving over to Verizon, he asked if he could keep his phone.
I had big problems with my Note 4 after the update too...continuous rebooting! Verizon also pushed out the update (or Samsung, whoever) in two steps. The first update went fine. Two minutes later came the one I'd been waiting for...Lollipop 5.0.1. That was where I had the problem. Verizon was zero help, and Samsung said they'd 'look at it' if I sent it to them. I guess they don't realize SOME OF US NEED OUR DEVICES! SO, I did a factory reset, which I HATE doing, and it worked! Try that before shipping it off and being without it for two weeks. Even SAMSUNG tech support never suggested doing a factory reset, but Best Buy did (called them out of desperation). 5 minutes later I was back in business (of course it'll take another year to reconfigure everything the way I had it before!). Good luck, let us know if that works...beats sending it away!
Posted via the Android Central App
Posted via the Android Central App