1. thoit23's Avatar
    Tried turning off phone, removing battery but when I try to go to IE virus reappears. Phone is locked. HELP!!!!!
    04-15-2015 08:50 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. The phone is locked, meaning you can't get into your own device?
    04-15-2015 08:58 AM
  3. jwt873's Avatar
    It sounds like a rogue internet site has put something in your browser's cache... When you say "when I try to go to IE"... Do you mean Internet Explorer?

    I'm not sure you can run IE on an Android device.. But if you can, perhaps clearing the cache, or uninstalling and then reinstalling the browser app that's causing the problem might help.
    04-15-2015 10:04 AM
  4. dpham00's Avatar
    If that doesn't work, try a factory data reset

    Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
    04-15-2015 10:17 AM
  5. BullGuard8's Avatar
    interested in how did you get the virus in the first place?
    04-15-2015 10:34 AM
  6. t11rmh's Avatar
    interested in how did you get the virus in the first place?
    Think that is obvious.

    Posted via a kicking Note4 on Lollipop.
    04-15-2015 11:23 AM

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