1. sillyrabbitt123's Avatar
    hi i am using stock sammy email in conjunction with yahoo and now after upgrade to lollipop i am getting some emails that come in blank. not sure what to do to fix? any help is greatly appreciated.
    04-18-2015 10:08 AM
  2. B. Diddy's Avatar
    Have you tried removing the email account, then adding it back?
    04-19-2015 03:07 AM
  3. sillyrabbitt123's Avatar
    great idea, thanks! will try and report back. i was so focused on that it might be a setting i was missing that i didnt even think of this.
    B. Diddy likes this.
    04-19-2015 07:55 AM
  4. sillyrabbitt123's Avatar
    I removed the email account and I added it back in and the some emails are stilling showing up blank. not sure what else to try?

    thanks
    04-20-2015 10:01 AM
  5. B. Diddy's Avatar
    What's blank? Is it the whole email, or do you still get the details of who sent it and when? Do you have any other email accounts in that Email app, and are they exhibiting the same issue?
    04-20-2015 10:19 AM
  6. sillyrabbitt123's Avatar
    The body of the email is blank when it shouldnt be. The senders and time do show up. This is the only account in the email app. However the email is not blank when view on a pc.

    thanks for the help!
    04-20-2015 11:11 AM
  7. B. Diddy's Avatar
    Is there any pattern to which emails are blank? Like from any specific senders? Or if they're HTML-rich content (as opposed to plain text)?
    sillyrabbitt123 likes this.
    04-20-2015 01:02 PM
  8. leerandall's Avatar
    The body of the email is blank when it shouldnt be. The senders and time do show up. This is the only account in the email app. However the email is not blank when view on a pc.

    thanks for the help!
    This is a long shot, but have you tried touching the blank message space on the screen and see if a little "Load more" box shows in the lower left of the blank area? If so, touch that "Load more" box and see if the email body shows up then.
    sillyrabbitt123 likes this.
    04-20-2015 05:01 PM
  9. sillyrabbitt123's Avatar
    thanks again for the help! not sure if there is a pattern to which emails are blank? it seemed to happen from a couple of different senders.

    also i did click on "load more" to no avail.

    thanks
    04-21-2015 10:52 AM
  10. B. Diddy's Avatar
    This is just weird. Try going to App Manager, select Email, and Clear Cache/Clear Data, then Force Stop. Now open it and try again. You might have to add the email accounts back again.
    04-21-2015 10:10 PM
  11. Tornado419's Avatar
    Have you tried a power down/power up cycle? These steps restored email body visibility to my Samsung S4.
    05-21-2015 06:19 PM
  12. WP7Nettwerk's Avatar
    I believe email content is rich HTML. Or has pictures. What email do you use? What service do you have for email? I mean MS Exchange, iMap, POP3?
    05-21-2015 06:43 PM
  13. dantunes's Avatar
    Did you ever figure out your problem? I have the exact same issue as you described. No rime or reason as to which e-mails are blank. Pleas e-mail me
    07-03-2015 01:17 PM

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