1. erikibarra14's Avatar
    Usually I transfer my music from iTunes to my phone by dragging the selected tracks from iTunes to a folder on the desktop, then dragging the tracks from the desktop to my phone that is connected to the PC via microUSB cable with the connection type selected as MTP on my phone. I never had any problems with it until this past February. Any tracks I've purchased on iTunes since February, once they have been transferred to my phone, only have track names. For example: 01 Faithfully. The artist, album, and album art are not there, but if I download a tag editor on my phone, it can see all the track info.
    When I transfer the files from the dektop to my phone, it asks me if I want to convert the files before they are transferred. I always said no because it wasn't necessary. Now I say yes and once they have been converted and transferred to my phone, all the info is there.
    However, since my phone has updated to Lollipop 5.0.1, when I try and transfer a single track to my phone, it takes a couple minutes before it even asks me if I want to convert the file first. I say yes and the progress gets up to about 95% in about 5-10 seconds, then gets stuck there saying that it has about 5 seconds remaining for about 5-10 minutes before telling me the file couldn't be transferred because either the phone has stopped responding or the phone doesn't support the file type and I'll need to convert it first.
    I'm trying to put the music on my microSD card, so I put it in an older Android device (T-Mobile myTouch 4G) that supports USB storage connection type and transferred the files. It was much faster (I know USB storage is faster than MTP), but it didn't give me the option to convert before the transfer, and when I put the microSD card back in my phone, they tracks still only had track names.
    PC is running Windows 8.1 and my Verizon Note 4 (SM-N910V) is running Lollipop 5.0.1 with a Samsung Pro 32GB microSD HC Class 10
    Is there a way to fix or this or is there another way to transfer my music that would be less of a hassle?
    04-23-2015 09:56 AM
  2. dohlo's Avatar
    I honestly don't know what would cause that issue but have you tried a different route and used a 3rd party app to transfer music from iTunes to your phone? I use easy phone tunes and it works well, it recognizes which files aren't on my device that are in iTunes and transfers only those, only takes a couple minutes typically. I can't recall if it gives me the option to choose which storage I want to use when transferring, but I believe it does.

    I've always had issues for some odd reason when trying to put my music into SD cards or thumb drives off my laptop so I just took the easy way out with my phone
    04-23-2015 11:14 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! It sounds like there's an extra step there that shouldn't be necessary. You said that you drag the music from iTunes to another folder on the desktop, then to the phone. Why not just use Windows Explorer to go to your Music>iTunes>iTunes Music folder, and drag and drop music files from there directly to the phone (while it's connected via USB)? I just wonder if something is getting lost in that extra step.

    Another thing to consider is to upload your entire iTunes music library to your Google Play Music library in the cloud. You can then access it easily from any device, and download any music for offline listening.
    04-23-2015 11:24 AM
  4. jakeypride's Avatar
    I use google play music manager! The majority of my music came with all the info and pretty album covers! However, does anybody know how to back it up? So I wont have to do it with my next phone?
    04-23-2015 01:57 PM
  5. erikibarra14's Avatar
    I have not tried a 3rd party app. I will try Easy Phone Tunes and see if that works
    04-23-2015 02:24 PM
  6. erikibarra14's Avatar
    I didn't think about trying straight from the iTunes music folder. I'll definitely give that a try. I've also considered using Play Music but I would prefer to use the native music player if possible
    04-23-2015 02:25 PM
  7. erikibarra14's Avatar
    I honestly don't know what would cause that issue but have you tried a different route and used a 3rd party app to transfer music from iTunes to your phone? I use easy phone tunes and it works well, it recognizes which files aren't on my device that are in iTunes and transfers only those, only takes a couple minutes typically. I can't recall if it gives me the option to choose which storage I want to use when transferring, but I believe it does.

    I've always had issues for some odd reason when trying to put my music into SD cards or thumb drives off my laptop so I just took the easy way out with my phone
    I have not tried a 3rd party app. I will try Easy Phone Tunes and see if that works
    04-23-2015 02:33 PM
  8. erikibarra14's Avatar
    Welcome to Android Central! It sounds like there's an extra step there that shouldn't be necessary. You said that you drag the music from iTunes to another folder on the desktop, then to the phone. Why not just use Windows Explorer to go to your Music>iTunes>iTunes Music folder, and drag and drop music files from there directly to the phone (while it's connected via USB)? I just wonder if something is getting lost in that extra step.

    Another thing to consider is to upload your entire iTunes music library to your Google Play Music library in the cloud. You can then access it easily from any device, and download any music for offline listening.
    I didn't think about trying straight from the iTunes music folder. I'll definitely give that a try. I've also considered using Play Music but I would prefer to use the native music player if possible
    04-23-2015 02:33 PM

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