1. pger555's Avatar
    I have a t-mobile note 4 completely stock, never rooted. I have tried 4 times now to install the lollipop update but I get an error as soon as it tries to install. It then reboots and acts as if nothing happened. Right back to 4.4.4

    So I investigated a little and went to wipe the system cache. When I get to the recovery screen the little android dude is laying dead and it says error. Dm-verify verification failed.

    I assume this is why it won't let me update... But why does this even come up? I bought the phone new and don't even know how to root so I am lost here...
    04-27-2015 07:35 PM
  2. Mom2Ninjas's Avatar
    Leave it that way. Take it as a blessing. Lollipop is awful. Battery issues and bug ridden.
    04-27-2015 07:51 PM
  3. B. Diddy's Avatar
    That's definitely one way to look at it, judging by the number of complaints we see about Lollipop on the Note 4.

    The phone definitely shouldn't be doing that, so I would discuss it with T-Mobile and see if they can give you a replacement unit. If the can't or won't, then contact Samsung for warranty repair/replacement.
    04-27-2015 07:57 PM
  4. Jamie Wooten's Avatar
    Do you have a corporate email account? I had to disable my exchange account because of the security features.

    Posted via the Android Central App
    04-27-2015 08:05 PM
  5. pger555's Avatar
    No corporate email. And I am fine with kit kat at this point, it's been so long. My concern is what's going on. And I just read that this error also does not let you do a reset... I guess my next move is to reach out to t-mobile and then Samsung unless someone else has solved the issue.
    04-27-2015 08:12 PM
  6. jerrycau123's Avatar
    Take you phone to Best buy. They have a Samsung staff and they are very helpful!.

    Posted via the Android Central App
    04-27-2015 08:19 PM
  7. pger555's Avatar
    That is a great idea! Thank you
    04-27-2015 08:28 PM
  8. Kelly Kearns's Avatar
    They can flash the update for you at Best Buy. I would be concerned though with a new phone that hasn't been rooted, doing this.
    04-27-2015 08:32 PM
  9. pger555's Avatar
    Right, at the very least I want to find out if this is something they have run into before. If not I am going to do my best to try and get a replacement. The phone is barely 6 months old, hopefully that isn't an issue.
    04-27-2015 09:39 PM
  10. Kelly Kearns's Avatar
    Right, at the very least I want to find out if this is something they have run into before. If not I am going to do my best to try and get a replacement. The phone is barely 6 months old, hopefully that isn't an issue.
    Well 6 months it is still under warranty.
    04-28-2015 01:09 AM

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