1. bassplayrguy's Avatar
    For some reason I cannot enable the smart lock feature. Is this not available on ATT? I tried going to trusted agents but that is greyed out as well. Any advice?
    04-28-2015 08:11 PM
  2. Kelly Kearns's Avatar
    For some reason I cannot enable the smart lock feature. Is this not available on ATT? I tried going to trusted agents but that is greyed out as well. Any advice?
    I can turn mine on and my trusted agents aren't grey. I had another issue though and it had to do with security and it had some options greyed out. I was on the phone with Samsung for an hour and I finally figured this out and tried it. My issue was different, but it had to do with this same security tab so you can try this.

    I had credentials stored that blocked me from turning my unlock to swipe for a few minute. Try hitting this to clear and see then if it will let you use smart lock.
    Attached Thumbnails Smart Lock Greyed Out?-1430270241385.jpg  
    04-28-2015 08:17 PM
  3. Oilfield Trash's Avatar
    Setup a pin for your lock screen, then you'll be able to use smart lock feature

    Sent from my SM-N900V using Tapatalk
    Ntchwaidumela likes this.
    04-28-2015 08:22 PM
  4. bassplayrguy's Avatar
    Setup a pin for your lock screen, then you'll be able to use smart lock feature

    Sent from my SM-N900V using Tapatalk
    Thank you!
    04-28-2015 08:31 PM
  5. Kelly Kearns's Avatar
    Setup a pin for your lock screen, then you'll be able to use smart lock feature

    Sent from my SM-N900V using Tapatalk
    It didn't think about that, I just went on the assumption that everyone has a secure lock on their phone. It took me years to do that, but with more and more available on my phone now, a secured lock is the first thing I do.
    04-29-2015 01:10 AM
  6. Diane Kennedy's Avatar
    I'm having the same problem on my Galaxy Note 3 (AT&T). I tried the Clear Credentials step, but it's still greyed out. I've had a pin code on my device since I bought it. Is there anything else to try?
    06-26-2015 09:48 AM

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