11-11-2017 12:05 PM
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  1. tudorwoman's Avatar
    I need to delete pictures in my picture gallery. I have gone online and deleted them on my gmail account. But when I tried to delete the thumbnail pics on my phone it says unsupported file and It won't let me delete them.
    Gary_Linda56 likes this.
    05-02-2015 07:02 PM
  2. xpandora808's Avatar
    Plug your phone into your computer and you can delete them directly off of the phone. You can also install a file browser app on your phone to do it, but those can get pretty scammy... to tread with caution.
    05-03-2015 12:47 AM
  3. addielockwood's Avatar
    I tried this and it didn't help?
    07-09-2015 11:42 AM
  4. B. Diddy's Avatar
    Go to the App Manager, select Gallery, and Clear Cache/Clear Data, then Force Stop. Now open Gallery again, and wait a few seconds for the database to rebuild. Are those unsupported images still showing up?
    Ntchwaidumela and huntnyc like this.
    07-09-2015 01:12 PM
  5. courtnee rae's Avatar
    I've been trying to figure this out since I got my phone. Thank you!!
    B. Diddy likes this.
    07-17-2015 11:39 PM
  6. B. Diddy's Avatar
    I've been trying to figure this out since I got my phone. Thank you!!
    Welcome to Android Central! Did it work for you?
    07-18-2015 09:19 PM
  7. Littlejewel's Avatar
    I had that problem and also tried what you said and now there are just a bunch of blank squares where the pictures used to be... I have a Samsung S-5 How do I get ride of those blank spaces?
    08-10-2015 11:54 AM
  8. B. Diddy's Avatar
    Welcome to Android Central! So you cleared cache and data from the Gallery app, then force stopped and reopened it? Does this persist after a reboot? Or a cache partition wipe? https://support.t-mobile.com/docs/DOC-21095
    08-15-2015 05:07 PM
  9. boxercrosswriter's Avatar
    I didn't get that far. I went to Apps (chequerboard icon - was that right?), clicked on Gallery, and there were lots of photographs with an icon like a multi-coloured camera iris - these are the 'unsupported files I want to delete. But nowhere could I find Clear Cache/Clear Data, not to mention Force Stop. I think I'm failing to do something simple, but I'm stuck whichever way you look at it. Help.......?
    08-15-2015 05:58 PM
  10. B. Diddy's Avatar
    Welcome to Android Central! You have to go to the System Settings menu to clear an app's cache and data. Tap your App Drawer button (the checkerboard icon you mentioned), then Settings, then Apps (or App Manager), and look for the Gallery app there. You'll find the options to Clear Cache/Clear Data and Force Stop there.
    08-15-2015 06:17 PM
  11. boxercrosswriter's Avatar
    ........and I followed your crystal-clear instructions, and all the 'unsupported file' photographs disappeared like so much snow in summer.

    Thanks so much. I hope you know how much you're appreciated.......
    08-22-2015 12:36 PM
  12. photo help's Avatar
    Hi I am having this problem as well. When I went into the app manager, Gallery was not listed. I have gallery on my phone, and there are pictures I cannot delete exactly for the same reason as the original poster. Can you help?
    09-22-2015 12:29 AM
  13. grimister's Avatar
    Make sure you scroll the header line to ALL apps. Mine defaults to only show downloaded apps list.

    Posted via the Android Central App
    09-22-2015 03:07 AM
  14. thisisdumb736's Avatar
    It did not work for me. Any other suggestions?
    10-13-2015 06:44 PM
  15. Rex 123's Avatar
    I have been trying to delete photos from my S5 that are shown as Unsupported File Format. I read in this forum that I should go to App Manager and find Gallery to delete the cache. Unfortunately, I do not see Gallery listed in my App Manager. It appears my gallery is tied to Google. I go to Google and delete the photos there but they are still on my phone even after a sync. How do I get them off my phone? Thanks.
    12-01-2015 12:01 PM
  16. Blue88Jeans's Avatar
    Hi Rex 123,

    Been having the same trouble as you. Here's what I discovered:
    1. Go to Gallery app
    2. On the top right-hand corner, tap on the 3 vertical dots, which will display a list of things
    3. Tap on "Content to Display"
    4. Uncheck "Content on Picasa" - and this removed all the unsupported file photos!!

    Make sure the only box ticked in "Content to Display" is the one next to "Content on Device"

    Hope this works for ya
    01-29-2016 06:47 PM
  17. suzi52820's Avatar
    REX 123 you are a genius!
    02-07-2016 07:45 PM
  18. nuangel2's Avatar
    Thank you blue 88 that worked for me

    Posted via the Android Central App
    02-08-2016 12:37 AM
  19. kneedeep's Avatar
    I tried everything and nothing worked until I got to REX 123. Thank you!:
    02-14-2016 10:58 AM
  20. nickmhp's Avatar
    Nice one Blue88, sorted
    02-19-2016 05:18 AM
  21. Nybackus's Avatar
    I connected my phone and can see any files that I created, but I can't see the pictures on my "camera" which is where the "unsupported" pictures are showing up.
    04-02-2016 12:52 PM
  22. Nybackus's Avatar
    When I go to the Application Manager, I find Gallery Drive Sync, but I don't find Gallery. Mine is an S3, btw.
    04-02-2016 12:55 PM
  23. teddy318's Avatar
    Hi Rex 123,

    Been having the same trouble as you. Here's what I discovered:
    1. Go to Gallery app
    2. On the top right-hand corner, tap on the 3 vertical dots, which will display a list of things
    3. Tap on "Content to Display"
    4. Uncheck "Content on Picasa" - and this removed all the unsupported file photos!!

    Make sure the only box ticked in "Content to Display" is the one next to "Content on Device"

    Hope this works for ya
    Thanks Rex123 it the best........
    05-12-2016 05:42 AM
  24. Babsy64's Avatar
    Go to the App Manager, select Gallery, and Clear Cache/Clear Data, then Force Stop. Now open Gallery again, and wait a few seconds for the database to rebuild. Are those unsupported images still showing up?
    I tried the suggested method, except for clear data, because it said I would lose all data and I don't want to do that. So now what? I still have unsupported content aka pictures that I can't remove. Help!!
    07-07-2016 10:56 AM
  25. B. Diddy's Avatar
    I tried the suggested method, except for clear data, because it said I would lose all data and I don't want to do that. So now what? I still have unsupported content aka pictures that I can't remove. Help!!
    Welcome to Android Central! Clear Data for the Gallery app doesn't get rid of all of your photos. It only clears the Gallery's database. After you open it again, the system will rescan directories for photos to add back to the database, so the hope is that that unsupported content won't be added this time.
    07-07-2016 11:01 PM
35 12

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