1. kami8586's Avatar
    lately my note has turned off and wouldnt turn on. I've had to take out the battery to turn back on.I've already done a wipe cache partition. Any idea?

    Posted via the Android Central App
    05-06-2015 04:48 PM
  2. B. Diddy's Avatar
    How often does it happen? If it's frequent, try booting into Safe Mode to see if it's due to a 3rd party app: Galaxy Note 4 Safe Mode: What you need to know | Android Central
    05-06-2015 05:24 PM
  3. brannan.f's Avatar
    Take to a Samsung store.

    Posted via the Android Central App
    05-06-2015 09:14 PM
  4. Androidprodigy's Avatar
    Did you recently update?
    05-07-2015 12:19 AM
  5. kami8586's Avatar
    Sorry for the late response, currently at work. But I have updated to lollipop on Verizon when it came out. About a day later after the update, I did a factory reset. Everything seemed fine but this has happened the second time in less than a week. I'm going to try the "safe mode" when I get home. I've never done that, but does the phone tell me something is wrong in safe mode? It's not like it happens all of the time. Also, if I take it to the s store in best buy, how are they going to "diagnose" the issue if it doesn't happen all of the time?

    Posted via the Android Central App
    05-07-2015 01:03 AM
  6. B. Diddy's Avatar
    The phone won't tell you if something is wrong in Safe Mode--instead, Safe Mode might result in the absence of a problem. Since it's preventing 3rd party apps from starting, the problem should go away if it's due to a 3rd party app.
    05-07-2015 02:40 AM
  7. kami8586's Avatar
    So I would have to use my phone for however long until it just turns off? If so I have apps that I normally use!

    Posted via the Android Central App
    05-07-2015 03:59 AM
  8. B. Diddy's Avatar
    Granted, Safe Mode isn't the easiest way to diagnose something, especially if it's a problem that occurs only infrequently. If the shutoffs are occurring every 1-2 days, then see if you can run Safe Mode for that length of time to see if it shuts off on its own again. But if it occurs once a week or so, then it's not as feasible.
    05-07-2015 10:50 AM

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