Sorry for the late response, currently at work. But I have updated to lollipop on Verizon when it came out. About a day later after the update, I did a factory reset. Everything seemed fine but this has happened the second time in less than a week. I'm going to try the "safe mode" when I get home. I've never done that, but does the phone tell me something is wrong in safe mode? It's not like it happens all of the time. Also, if I take it to the s store in best buy, how are they going to "diagnose" the issue if it doesn't happen all of the time?
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