05-27-2015 10:14 AM
57 123
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  1. Kelly Kearns's Avatar
    AT&T phone, purchased day of release updated to Lollipop, no error here.
    Using on AT&T also?
    05-21-2015 08:42 PM
  2. leerandall's Avatar
    You have to pay Verizon to turn off call waiting, block your number from caller ID and forward calls?
    No, with my plan (Talk & Text Family Share), the only feature that I have is call forwarding because it doesn't cost extra. And on my Note 4, the call forwarding settings are one menu screen up from the More Settings screen I posted.
    05-21-2015 09:05 PM
  3. Kelly Kearns's Avatar
    No, with my plan (Talk & Text Family Share), the only feature that I have is call forwarding because it doesn't cost extra. And on my Note 4, the call forwarding settings are one menu screen up from the More Settings screen I posted.
    But that other screen where call forwarding is, doesn't give you an error, right?
    05-21-2015 09:10 PM
  4. leerandall's Avatar
    But that other screen where call forwarding is, doesn't give you an error, right?
    No, it does not.
    05-21-2015 09:28 PM
  5. mountainbikermark's Avatar
    I'm getting an error going to some settings on my phone. We know this isn't happening on an AT&T S6 on the AT&T network. I also know it has happened on an unlocked AT&T Note 4 on the T-Mobile network.

    I know it happens on KitKat and Lollipop both. I know it isn't the phone, phone was switched for a brand new phone. I know it isn't the SIM, I had two different phones the same day, both new SIM cards and a new SIM card was tried between switching out the phones.

    Can you check and see if you get this error and post:

    Yes or no
    The carrier brand of your phone
    Which carrier the phone is being used on
    Running Lollipop or KitKat

    Samsung and AT&T are both looking at this and I told them both I would gather some more info before I would agree to send my phone in. I have a feeling this is a software issue, possibly only on AT&T variants, but being used on any network, not just AT&T. I have screenshots showing the steps and error.

    For Sprint, it seems this is called "Additional Settings" and not "More Settings"

    Thanks!
    AT&T, Note4, lollipop. Same scenario has had same error since I got an update right after buying the phone last November. It was some minor update that added more bloatware and enabled volte calling but I've had the error since then, didn't have it before the update. I think it's volte related myself, perhaps my local cell isn't capable of it this goofing up the setting. It doesn't change whether I enable volte or disable it.

    Support Our Troops !!!
    <><
    Beast Mode 4
    Kelly Kearns likes this.
    05-21-2015 09:39 PM
  6. Soreloser's Avatar
    Using on AT&T also?
    Yes, using AT&T.
    Kelly Kearns likes this.
    05-21-2015 09:43 PM
  7. MB SL600's Avatar
    No, do not have this error.
    Samsung Note 4 Edge.
    Android 5.01
    AT&T network.
    Kelly Kearns likes this.
    05-21-2015 09:48 PM
  8. mltvfl's Avatar
    Ok, tell me your details.

    What carrier do you use?
    What carrier brand are the phones?
    Also, did you happen to buy your phones from Best Buy?
    Sorry, just assumed you would notice from my signature that I have the AT&T model (SM-N910A). They were purchased directly from AT&T and have only been used on the AT&T network.

    Posted from my SM-N910A
    05-21-2015 10:08 PM
  9. Kelly Kearns's Avatar
    Sorry, just assumed you would notice from my signature that I have the AT&T model (SM-N910A). They were purchased directly from AT&T and have only been used on the AT&T network.

    Posted from my SM-N910A
    Oh I didn't even notice the signature..
    05-21-2015 10:52 PM
  10. DutchSwenson's Avatar
    Kelly, I have this error as well. Note 4, Lollipop 5.0.1, AT&T branded and purchased from AT&T. In fact, I had the same error on my AT&T S4 with 4.4.4 and 5.0.1.

    Update: After writing this, I pulled the battery and re-seated the SIM card. Now I do not have the error.
    05-21-2015 11:10 PM
  11. Kelly Kearns's Avatar
    Kelly, I have this error as well. Note 4, Lollipop 5.0.1, AT&T branded and purchased from AT&T. In fact, I had the same error on my AT&T S4 with 4.4.4 and 5.0.1.

    Update: After writing this, I pulled the battery and re-seated the SIM card. Now I do not have the error.
    Interesting.. I might try that.
    05-21-2015 11:16 PM
  12. grimister's Avatar
    I'm on an ATT branded note 4 NOT unlocked using on straight talk with straight talk ATT sim and i get the error. Its gets a swirling circle saying reading settings, then comes up with the same error as yours but still shows the options screen afterwards with call waiting greyed out. Im on lollipop.

    UPDATE:
    Still does it after pulling the battery and sim then re-inserting.
    Kelly Kearns likes this.
    05-22-2015 07:07 AM
  13. Kelly Kearns's Avatar
    It is obviously happening to some AT&T owners, can't figure out the connection yet.
    05-22-2015 11:02 AM
  14. Kelly Kearns's Avatar
    Did anyone with the error buy their phone at Best Buy?
    05-22-2015 11:02 AM
  15. marklarnh's Avatar
    I also have this error on an unlocked note 4 using straight talk with an AT&T Sim. Most annoying.

    Paul.

    Model SAMSUNG-SM-N910A bought via Amazon.
    Android version 5.0.1
    Baseband version N910AUCU1COC4
    Kernel version 3.10.40-4160876
    Build number LRX22C-N910AUCU1COC4
    Kelly Kearns likes this.
    05-22-2015 02:38 PM
  16. rong21's Avatar
    ATT Lollipop purchased in Feb. Had that error the first time I tried it. 2nd and 3rd time no.
    Kelly Kearns likes this.
    05-22-2015 03:02 PM
  17. Kelly Kearns's Avatar
    Well it seems to be tied to AT&T phones, but not all of them..
    05-22-2015 03:04 PM
  18. Kelly Kearns's Avatar
    I thought it was lollipop, but made them switch my phone the same day and it was on KitKat also.

    I wish the AT&T users would call AT&T and report this.
    05-22-2015 03:05 PM
  19. skatergirl's Avatar
    I am with Verizon. I have call waiting and I do not pay extra for it, but there is no option on my phone to turn it off.
    Kelly Kearns likes this.
    05-22-2015 03:29 PM
  20. wookiee2cu's Avatar
    AT&T Note 4, locked, running on AT&T, running Lollipop, bought in February and no error.
    Kelly Kearns likes this.
    05-22-2015 04:05 PM
  21. marklarnh's Avatar
    The inability of setting up CCF was my primary concern. I want to use Youmail to have visual voicemail as Straight talk doesn't support visual voice mail. So... I took out my sim, put it in my Note 2, and setup up CCF to Youmail. Took the sim back out and put it in the Note 4 and CCF continued to work. The CCF follows the telephone number, not the hardware (or so I read). Hope that helps someone. I expect you could do the same to enable Google Voice as your visual voicemail as well.
    Paul.
    05-22-2015 05:25 PM
  22. millerwa76's Avatar
    My Note 4 is also on AT&T and I also get that error message. No idea why I'm getting it, but it doesn't seem to impact my phone at all. Figured it can wait until the next time I'm near my local AT&T store and pop my head in to ask.

    Posted via the Android Central App
    05-22-2015 09:27 PM
  23. Kelly Kearns's Avatar
    My Note 4 is also on AT&T and I also get that error message. No idea why I'm getting it, but it doesn't seem to impact my phone at all. Figured it can wait until the next time I'm near my local AT&T store and pop my head in to ask.

    Posted via the Android Central App
    Your local one won't be able to do anything, they have no idea, even advanced support at AT&T has no idea. I have a ticket about this open.

    I'll check and see if people can call in and give my ticket number and say they are having the same problem.
    05-23-2015 05:49 AM
  24. BKKunz's Avatar
    Just purchased my Note 4 two weeks ago with AT&T and I to receive this error. Interesting thing is, I wasn't aware of a lot the features with this phone, but I haven't experienced any issues.
    Of course everything seems awesome coming from a Galaxy S2.
    Kelly Kearns likes this.
    05-23-2015 08:24 AM
  25. cgallaer's Avatar
    I get the error message, but it goes away and I can change the settings on my phone.

    Note 4 (AT&T branded and unlocked, using it on a GoPhone plan with a GoPhone SIM).

    Posted via the Android Central App
    Kelly Kearns likes this.
    05-25-2015 08:53 AM
57 123

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