Note 4 Owners Do You Have This Error?

[Kelly Kearns]

I'm getting an error going to some settings on my phone. We know this isn't happening on an AT&T S6 on the AT&T network. I also know it has happened on an unlocked AT&T Note 4 on the T-Mobile network.

I know it happens on KitKat and Lollipop both. I know it isn't the phone, phone was switched for a brand new phone. I know it isn't the SIM, I had two different phones the same day, both new SIM cards and a new SIM card was tried between switching out the phones.

Can you check and see if you get this error and post:

Yes or no
The carrier brand of your phone
Which carrier the phone is being used on
Running Lollipop or KitKat

Samsung and AT&T are both looking at this and I told them both I would gather some more info before I would agree to send my phone in. I have a feeling this is a software issue, possibly only on AT&T variants, but being used on any network, not just AT&T. I have screenshots showing the steps and error.

For Sprint, it seems this is called "Additional Settings" and not "More Settings"

Thanks!

 

[JaceKG]

All good my end. All options available. I'm on 3

Posted from my rooted Note 4 and loving it

 

[Mom2Ninjas]

Sprint, Note 4, I don't have the more settings option

 

[Kelly Kearns]

Sprint, Note 4, I don't have the more settings option

Do you have a different area to turn your caller ID off and on or any of these options?

There are the options available in the more settings.

 

[Mom2Ninjas]

I have additional settings as well. No error.

 

[tsells]

I am on AT & T and do not get the "error".

 

[Kelly Kearns]

I am on AT & T and do not get the "error".

You have an AT&T brand Note 4?

 

[GregMargie]

Verizon Note 4 on KitKat, mine says "Additional settings" instead of "More settings", but no error when selecting it. Never seen that error regardless.

Kelly, I have the exact same as Synycalwon stated, and no error.

 

[tsells]

You have an AT&T brand Note 4?

Yes I do. (AT&T brand Note 4 on Lollipop.)

Posted via the Android Central App

 

[Kelly Kearns]

Yes I do. (AT&T brand Note 4 on Lollipop.)

Posted via the Android Central App

Hmm.. Ok, how long have you had yours?

 

[tsells]

Hmm.. Ok, how long have you had yours?

4 or 5 months

Posted via the Android Central App

 

[Kelly Kearns]

4 or 5 months

Posted via the Android Central App

So you got yours basically when first released?

 

[garrymcd]

AT&T Note 4 running lollipop, purchased last November. No error here.

 

[Kelly Kearns]

Hmm.. Now I'm beginning to wonder if this was an issue in later release.

I had this, they switched out my phone and the one out of the box is doing it, this was last week. Also someone that has an unlocked AT&T phone on T-mobile, didn't get their phone when it first came out.

I might have to send it in to Samsung and let them removed the software and reinstall again.

I will let them flash it at Best Buy before send the phone in though.

 

[tsells]

So you got yours basically when first released?

Yes, that is correct.

 

[leerandall]

Can you check and see if you get this error and post:

Yes or no
The carrier brand of your phone
Which carrier the phone is being used on
Running Lollipop or KitKat

No, no error.
Verizon
Lollipop

I sure have a whole lot less options under "More settings" than you do:

 

[Kelly Kearns]

Yes, that is correct.

That might be the difference, it could be the later AT&T variants.

 

[tsells]

That might be the difference, it could be the later AT&T variants.

Here is my "more settings" page:

Posted via the Android Central App

 

[Kelly Kearns]

And that is how it should be. I can't turn my call waiting off and on. It is unchecked and greyed out, but it is working. There are sometimes for some work calls, I turn off call waiting and I can't.

 

[Kelly Kearns]

No, no error.
Verizon
Lollipop

I sure have a whole lot less options under "More settings" than you do:

View attachment 177580

Yeah you do have less, but those other options might be under a different heading.

Do you know where you turn off and on caller ID, call waiting and call forwarding? If so, could you see if you get the error going into those settings?