I'm getting an error going to some settings on my phone. We know this isn't happening on an AT&T S6 on the AT&T network. I also know it has happened on an unlocked AT&T Note 4 on the T-Mobile network.
I know it happens on KitKat and Lollipop both. I know it isn't the phone, phone was switched for a brand new phone. I know it isn't the SIM, I had two different phones the same day, both new SIM cards and a new SIM card was tried between switching out the phones.
Can you check and see if you get this error and post:
Yes or no
The carrier brand of your phone
Which carrier the phone is being used on
Running Lollipop or KitKat
Samsung and AT&T are both looking at this and I told them both I would gather some more info before I would agree to send my phone in. I have a feeling this is a software issue, possibly only on AT&T variants, but being used on any network, not just AT&T. I have screenshots showing the steps and error.
For Sprint, it seems this is called "Additional Settings" and not "More Settings"
Thanks!
I know it happens on KitKat and Lollipop both. I know it isn't the phone, phone was switched for a brand new phone. I know it isn't the SIM, I had two different phones the same day, both new SIM cards and a new SIM card was tried between switching out the phones.
Can you check and see if you get this error and post:
Yes or no
The carrier brand of your phone
Which carrier the phone is being used on
Running Lollipop or KitKat
Samsung and AT&T are both looking at this and I told them both I would gather some more info before I would agree to send my phone in. I have a feeling this is a software issue, possibly only on AT&T variants, but being used on any network, not just AT&T. I have screenshots showing the steps and error.
For Sprint, it seems this is called "Additional Settings" and not "More Settings"
Thanks!
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