04-20-2016 12:35 PM
47 12
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  1. muzzy996's Avatar
    Uhh no, it's not Verizon only when it comes to GPS issue. My T-Mobile variant does it too. Spent 10 minutes in a park with no tree cover trying to get lock yesterday. After several minutes of waiting I began running through random "fixes" suggested in this thread and several others. This is not new to me, it happens occasionally (only because I rarely need navigation). Somehow between resetting AGPS state, redownloading AGPS data, synchronizing the clock, and a couple of reboots things began to work again. It was not the compass, that was already calibrated (I checked). Most frustrating thing is even after lock there is drop in signal randomly in wide open places.

    Sent from my SM-P900 using Tapatalk
    05-30-2015 06:47 PM
  2. Kelly Kearns's Avatar
    Uhh no, it's not Verizon only when it comes to GPS issue. My T-Mobile variant does it too. Spent 10 minutes in a park with no tree cover trying to get lock yesterday. After several minutes of waiting I began running through random "fixes" suggested in this thread and several others. This is not new to me, it happens occasionally (only because I rarely need navigation). Somehow between resetting AGPS state, redownloading AGPS data, synchronizing the clock, and a couple of reboots things began to work again. It was not the compass, that was already calibrated (I checked). Most frustrating thing is even after lock there is drop in signal randomly in wide open places.

    Sent from my SM-P900 using Tapatalk
    Didn't say that.

    I said Verizon seems to have ever the most issues and important issues. That isn't just about GPS.
    05-30-2015 07:59 PM
  3. Sammuel1973's Avatar
    I wouldn't do that at ALL. I would return the one I have and get another new one over a warranty replacement.

    Also, warranty replacement, you have to return the one you have now, to the carrier. You are going to end up with a $900 charge on your bill.

    Compass might not have fixed your issue, but it has a lot to do with GPS. It is how GPS navigates.
    So I just did a test run with the brand new N4 I bought from a TMobile store 2 days ago, no problem despite with the LL update. I even have all the same phone configuration, apps, etc as my original "defective" N4. I am relieved as the new warranty exchange N4 will arrive on Monday, it should be flawless as this new retail store one. I will return the store one for a full refund come Monday.
    05-30-2015 09:42 PM
  4. Kelly Kearns's Avatar
    So I just did a test run with the brand new N4 I bought from a TMobile store 2 days ago, no problem despite with the LL update. I even have all the same phone configuration, apps, etc as my original "defective" N4. I am relieved as the new warranty exchange N4 will arrive on Monday, it should be flawless as this new retail store one. I will return the store one for a full refund come Monday.
    You have to return to the carrier, a phone for the warranty exchange. You can't just get a phone and then return your old one to the store. They will be expecting a phone back from you.
    05-30-2015 09:43 PM
  5. Kelly Kearns's Avatar
    To be more clear.. Say T-mobile sends you a warranty phone, they will send you a shipping label to mail your defective phone to them. If you don't, they will charge you full price for your phone they sent you.
    05-30-2015 09:48 PM
  6. Sammuel1973's Avatar
    To be more clear.. Say T-mobile sends you a warranty phone, they will send you a shipping label to mail your defective phone to them. If you don't, they will charge you full price for your phone they sent you.
    Yup, I will give up my defective one and return it to TMobile Warehouse for the warranty exchange one. I will also return the retail store one for a full refund. Sorry for the confusion. I just love this phone so much, any other phone for me is not an option.
    05-30-2015 09:57 PM
  7. Kelly Kearns's Avatar
    Yup, I will give up my defective one and return it to TMobile Warehouse for the warranty exchange one. I will also return the retail store one for a full refund. Sorry for the confusion. I just love this phone so much, any other phone for me is not an option.
    So you have ever two N4's now?

    Have you talked to Google or T-mobile about your GPS issues?
    05-30-2015 09:59 PM
  8. Sammuel1973's Avatar
    So you have ever two N4's now?

    Have you talked to Google or T-mobile about your GPS issues?
    Yes, I now have 2 N4s, and call me crazy, TMobile has also sent me a gold 128gb S6E in lieu of all the inconvenience...I am a long time TMobile loyal customer. I don't really care for the S6E, so I will return that one as well. Yes, I have spoken to TMobile; all the trouble shooting didn't work, so a warranty exchange was their last resort.
    05-30-2015 10:12 PM
  9. Kelly Kearns's Avatar
    Well I wasn't talking about trouble shooting but seeing if it is a known issue. You have to ask and then ask them to look it up to find out if it is a known issue.
    05-30-2015 10:14 PM
  10. Sammuel1973's Avatar
    Well I wasn't talking about trouble shooting Xbox seeing if it is a known issue. You have to ask and ask. Them to look it up to find out if it is a known issue.
    Yes, one of the 3 TMobile tech specialists said it was a known issue for some devices after the LL update, that they need to release another software update to fix the GPS issue. Somehow it affects the internal phone GPS, so whatever navigation app wouldn't work.
    05-30-2015 10:18 PM
  11. Kelly Kearns's Avatar
    Yes, one of the 3 TMobile tech specialists said it was a known issue for some devices after the LL update, that they need to release another software update to fix the GPS issue. Somehow it affects the internal phone GPS, so whatever navigation app wouldn't work.
    Ok, then it is likely to happen on your replacement N4..
    05-30-2015 10:19 PM
  12. Sammuel1973's Avatar
    Ok, then it is likely to happen on your replacement N4..
    Ha, don't say that. I would think not cuz the brand new TMobile store one doesn't have the issue even with the LL update. We will know come Monday when the exchanged warranty one arrives.
    05-30-2015 10:25 PM
  13. Kelly Kearns's Avatar
    Ha, don't say that. I would think not cuz the brand new TMobile store one doesn't have the issue even with the LL update. We will know come Monday when the exchanged warranty one arrives.
    Well if it isn't hardware, I'm thinking it is software which would be the worse. Hope not for you.
    Sammuel1973 likes this.
    05-30-2015 10:31 PM
  14. muzzy996's Avatar
    Actually I hope it's software. Hardware would mean that after warranty is up you're SOL. Software means there's a potential fix. I call BS on LP causing it though, there are numerous threads about GPS issues pre LP.

    Unless of course the hardware fix is easy like a lose connection...
    05-31-2015 12:54 AM
  15. Kelly Kearns's Avatar
    Actually I hope it's software. Hardware would mean that after warranty is up you're SOL. Software means there's a potential fix. I call BS on LP causing it though, there are numerous threads about GPS issues pre LP.

    Unless of course the hardware fix is easy like a lose connection...
    I had a tiny issue with phone, it is pre-lollipop and it is software

    Also if it is hardware and they know and it is after warranty, it isn't SOL. Defective isn't only replaceable during warranty period.
    05-31-2015 08:45 AM
  16. Sammuel1973's Avatar
    Actually I hope it's software. Hardware would mean that after warranty is up you're SOL. Software means there's a potential fix. I call BS on LP causing it though, there are numerous threads about GPS issues pre LP.

    Unless of course the hardware fix is easy like a lose connection...
    I am most certain it is LL update related for mine, cuz like I said, my N4 was working perfectly before. Somehow after the update, the internal GPS no longer works, resulting in "Searching for GPS" and "GPS signal lost". Don't know why others don't have the same issue, maybe mine was part of a bad batch?
    05-31-2015 09:13 AM
  17. Kelly Kearns's Avatar
    I am most certain it is LL update related for mine, cuz like I said, my N4 was working perfectly before. Somehow after the update, the internal GPS no longer works, resulting in "Searching for GPS" and "GPS signal lost". Don't know why others don't have the same issue, maybe mine was part of a bad batch?
    Others have had the issue, but it isn't a wide spread issue. The other thing, since you have extra phones, this is what I would do.

    Send back the warranty phone, call Samsung, send them the phone or phones, having the issue. The will remove the software, which is better than a reflash and then install the software back. They will also check everything in your phone, top to bottom.

    Many times removing the software instead of reflashing, fixes it. Also if you have a bad motherboard or something like that, they will correct it.

    I 100% would do that with having an extra phone to use while they have my phone, not get a warranty replacement that is a refurb or used phone.
    05-31-2015 09:43 AM
  18. Sammuel1973's Avatar
    Others have had the issue, but it isn't a wide spread issue. The other thing, since you have extra phones, this is what I would do.

    Send back the warranty phone, call Samsung, send them the phone or phones, having the issue. The will remove the software, which is better than a reflash and then install the software back. They will also check everything in your phone, top to bottom.

    Many times removing the software instead of reflashing, fixes it. Also if you have a bad motherboard or something like that, they will correct it.

    I 100% would do that with having an extra phone to use while they have my phone, not get a warranty replacement that is a refurb or used phone.
    Hmmm, sounds like a good idea. With the risk of sounding stupid, how can one tell if the warranty device is a refurbished one? And even if it is a refurbished one, is it not good? I mean, would it break down in the near future?
    05-31-2015 09:53 AM
  19. Kelly Kearns's Avatar
    Hmmm, sounds like a good idea. With the risk of sounding stupid, how can one tell if the warranty device is a refurbished one? And even if it is a refurbished one, is it not good? I mean, would it break down in the near future?
    ALL warranty devices are either refurbished or phones that were bought and returned for some reason. They are never new devices.

    You never know when you get a warranty exchange. The ONLY thing that would stop me from sending a phone to Samsung is not having an extra phone. I wouldn't think twice about it. Call them and they will send you a prepaid shipping label.
    05-31-2015 10:07 AM
  20. Sammuel1973's Avatar
    Update: in case if anyone who is interested in knowing how a TMobile exchange warranty works, mine came in 3 days ago, only the phone itself, no back cover, battery, Spen, and not even any accessories. They want you to keep them with the exchanged phone. The slot for the battery does say "refurbished". Anyway, the refurbished phone looks awesome, I guess I got lucky, looks brand new, no scratches. Because of all the inconvenience and tempered glass replacement on my original Note, they gave me a $50 credit. I immediately updated it from KK to LL, and GPS works perfectly! I am in love with my Note 4 all over again. Thanks to everyone for helping!
    06-05-2015 06:58 AM
  21. mountainbikermark's Avatar
    https://play.google.com/store/apps/d...p5x9C1Ba_hg6gK
    https://play.google.com/store/apps/d...p5x9C1Ba_hg6gK
    Don't remember which one because I haven't had the issue in a while but it was one of these 2 apps that when my GPS won't lock quickly I run the app and it solves the problem. I'm pretty sure it's GPS test but it might be the other. Like I said, it's been a while since I've needed to calibrate my GPS.


    Support Our Troops !!!
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    Beast Mode 4
    Sammuel1973 likes this.
    06-05-2015 07:21 AM
  22. shaglioni's Avatar
    Ok, for an update on a t-mobile Note 4. I have a T-Mobile Note 4 running 5.1.1. I've tried many methods to fix this GPS lock issue.

    - From deleting cache and data for the maps app
    - Taking off the phone cover and even took off all the screws and released the upper left hook shape plastic piece in the area of where the GPS hardware would be located and when removed you'll see two bronze colored prongs that I decided to curve/bend upwards in case the contact it was needing to make on that plastic piece wasn't the best. Then screwed in all screws tightly again.
    - Going into the boot menu and wiping cache that way.
    - Installing a couple of GPS fix apps from the playstore.
    - Pushing, bending, squeezing all sides and internals pieces.
    - Removing the micro sd card, I didn't bother with the sim card, and putting it back in.
    - Thee ONLY method that worked for me was to install an app from the playstore called "TopNTP 1.1". I've read posts where they say the phone needs to be rooted. Well, my phone is NOT rooted and once installed and you configure the setup like I will mention, you click install, I then just wanted to reboot after the install of the config file, I had GPS lock in a matter of seconds. So the configuration I used once the app was installed: I'll list the setup that will represent the letter "Z", when making these configuration changes to have installed. "North America", "United States", "Generic", "Tmobile". Then clicked on "Install" from the bottom of the screen. And after that is when I rebooted just for my own personal preference.

    There are a couple of other methods I have not tried but the last method, worked like a charm and like I stated, my phone is not rooted and my GPS had not worked prior to the install of the configuration change that is made from that "TopNTP 1.1" app from the playstore.

    Good luck to all and hope that method will work for others like it has for my phone.
    04-20-2016 12:35 PM
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