12-19-2016 03:05 AM
44 12
tools
  1. tekie's Avatar
    I have had the same problem with my Galxey note 4. After reading the thread here, I went to settings, lock screen, screen security (which mine was set to a pattern), draw your pattern or use what your current security is set for and it will open your options to change to something different. No need to do a factory reset or clear all credentials. Quite simple and easy to solve the problem.
    01-24-2016 12:10 PM
  2. samcopysam's Avatar
    Note 4 here. Screenlock is stuck to Fingerprint or Password with everything else being grayed out. I have cleared all credentials (which apparently worked for everyone else) and I don't have any "users" option in my settings. Any other ideas on fixing this?
    01-25-2016 09:07 PM
  3. lhgolfr's Avatar
    Thanks. I had just updated and had the same greyed out swipe option. Clearing the credentials worked.

    Posted via the Android Central App
    Cybert4u likes this.
    01-26-2016 11:18 PM
  4. Tasha Garcia's Avatar
    this helped me! thank you so much, my phone has been locked for about a week and its the most annoying thing ever!
    02-03-2016 11:48 AM
  5. Jack685's Avatar
    Thank You SoO MuCH
    03-11-2016 10:43 PM
  6. The1Metallian's Avatar
    I just wanted to give another "thanks". It worked like a charm. Pretty stupid, if you ask me...

    The main reason why I decided to go back to swipe instead of fingerprint scanner is that every time I'd unlock the phone it was a hit and miss, sometimes the scanner would come up, sometimes the swipe. There's a bug in it.
    03-27-2016 11:15 AM
  7. Shoney Bankston's Avatar
    Thank you , Clearing "All Credentials" worked.. It was driving me crazy trying to swipe pattern or enter a pin to unlock whenever i get a text ..



    03-30-2016 05:30 PM
  8. hkj324's Avatar
    I found out via Settings>>Security>>Device Admins>>>that Lookout Security was a CO-Admin and by UNchecking that box I was able to get rid of that "turned off by admin...etc" message. FINALLY fixed it for me.
    huntnyc likes this.
    04-27-2016 03:48 PM
  9. Cybert4u's Avatar
    I just 'cleared credentials' and it WORKED!
    05-11-2016 09:48 PM
  10. Jo Ann McMillen's Avatar
    First off, Welcome to Android Central!

    I've experienced this myself and do prefer the stock swipe to unlock but have the same situation as you have. So I've let it be with the PIN to unlock. Now since you've started this thread, I tried again and somehow it did allow me to return to the stock swipe to unlock. That I somehow cannot fathom how it allowed me to revert back?

    Hopefully someone here can answer more succinctly.
    05-15-2016 07:02 AM
  11. ThatKCBOi's Avatar
    Thanks. That worked.
    05-25-2016 09:52 AM
  12. zee1949's Avatar
    OMG thank you!! I downloaded app that I could use to pay for stuff and then it set it to require a password. I tried to remove the password but it would not go away. So I decided to remove the app thinking the password would go away. Nope!! So I have been trying and trying to figure it out. I finally came across your site and HALLELUIAH I got the answer I was looking for. THANK YOU SO MUCH!!!
    05-27-2016 07:23 PM
  13. zee1949's Avatar
    OMG thank you!! I downloaded app that I could use to pay for stuff and then it set it to require a password. I tried to remove the password but it would not go away. So I decided to remove the app thinking the password would go away. Nope!! So I have been trying and trying to figure it out. I finally came across your site and HALLELUIAH I got the answer I was looking for. THANK YOU SO MUCH!!! OH Just an FYI...that is not me in the pic! It is my daughter and grandson!
    05-27-2016 07:33 PM
  14. Cris Winter's Avatar
    THIS worked. I have tried everything else I found on here as well as other sites. THANK YO!
    05-28-2016 12:33 PM
  15. eggna83's Avatar
    I forgot my screen lock password, Clear credentials is grayed, lock screen does not give me any option. everything that you all mentioned did not worked.
    I have not perform the factory reset as I do not want to erase all my pics and apps... PLEASE HELP I AM DESPERATE
    07-20-2016 11:04 PM
  16. kobe008's Avatar
    I forgot my screen lock password, Clear credentials is grayed, lock screen does not give me any option. everything that you all mentioned did not worked.
    I have not perform the factory reset as I do not want to erase all my pics and apps... PLEASE HELP I AM DESPERATE
    Go to the Samsung Find My Mobile site and log in with your Samsung account. Then you can unlock the phone and it should wipe out your screen lock settings.
    07-22-2016 12:50 PM
  17. crystalart's Avatar
    I have a galaxy 4, so I wasn't sure this would work, but it did. You have to go into "settings" hit "security", go down to "credential storage". You will then see "Clear credentials", click on that and click ok. All done! Thank you for leading me in the right direction
    08-08-2016 01:20 PM
  18. HARMAN LIN's Avatar
    You are such a champ!! otherwise made me frustrating all day, may be. Thanks again. 1 annoying thing solved.
    08-31-2016 11:07 PM
  19. Ilymag's Avatar
    Cleared credentials worked for me Thank you!
    12-19-2016 03:05 AM
44 12

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