05-11-2018 01:21 AM
45 12
tools
  1. Mrcc93's Avatar
    I set my lock screen and now I don't want it on anymore. I go into "security" and and I just want to select "swipe" to unlock it. But its all grayed out and the only security options I have is Pattern, PIN, Password, and Fingerprint.
    Under "Swipe" it says "turned off by administrator, encryption policy or credential storage" and I haven't done any encryption and I don't think I turned it off. My administrators is only set to Android Device Manager.
    Very confused, please help!!!
    05-24-2015 06:08 PM
  2. Neo_ii_Droid's Avatar
    First off, Welcome to Android Central!

    I've experienced this myself and do prefer the stock swipe to unlock but have the same situation as you have. So I've let it be with the PIN to unlock. Now since you've started this thread, I tried again and somehow it did allow me to return to the stock swipe to unlock. That I somehow cannot fathom how it allowed me to revert back?

    Hopefully someone here can answer more succinctly.
    05-24-2015 07:33 PM
  3. sqa4life's Avatar
    @OP do you use corporate email like Exchange on your phone?
    05-24-2015 08:22 PM
  4. Mrcc93's Avatar
    no I do not
    05-24-2015 08:53 PM
  5. Mrcc93's Avatar
    no I do not
    05-24-2015 08:53 PM
  6. temych267's Avatar
    I had the exact same problem. I found somewhere online that you need to "Clear All credentials" in Settings->Security. It is not as bad as it sounds and it worked for me.

    Posted via the Android Central App
    05-24-2015 08:56 PM
  7. Mrcc93's Avatar
    You're awesome! It worked! Thank you!!
    Jamika Knighten likes this.
    05-24-2015 08:59 PM
  8. temych267's Avatar
    You're welcome!

    Posted via the Android Central App
    05-24-2015 09:02 PM
  9. Katie Theresa's Avatar
    I am unable to clear all credentials. This is greyed out
    05-29-2015 12:23 PM
  10. Kelly Kearns's Avatar
    I am unable to clear all credentials. This is greyed out
    You shouldn't have a problem with switching lock screen then.

    Are you having some issue with your phone?
    05-29-2015 07:21 PM
  11. pattydelgado's Avatar
    THANK YOU SOOOOOOOO MUCH!! This has been driving me crazy for the past week or so now!
    I "cleared all credentials" and it let me set my screen unlock back to "Swipe".

    Thank you! Thank you! Thank you!
    06-14-2015 02:19 AM
  12. rrcdontuse1's Avatar
    Power Off
    Power On while hold ing
    07-24-2015 12:51 AM
  13. sarahk516's Avatar
    Thank you! Worked great!
    07-24-2015 04:50 PM
  14. Danielle Del Presto's Avatar
    i was a fool and put a screen pin code on my galaxy note 4. i cannot remember it. android device manager no longer unlocks your phone but it calls it none stop. they want me to do a factory restore and it will wipe phone clean of all pictures and contacts. any way to avoid doing this? i saw something about cmd prompt but cant find it now.. help please
    08-05-2015 08:29 PM
  15. mdrollins's Avatar
    Yes! It worked! I read somewhere that I needed to delete my Samsung account, so I did that, it didn't work, so I reset my phone and spent the next 24 hours setting it back up. I was almost finished, and it did it again. Thank you for this easy solution.
    08-30-2015 09:11 AM
  16. mike0300's Avatar
    Please help i cannot get the lock screen to go away. turned off by administrator for none or swipe and it is driving me crazy. solution please!


    ok I figured it out on my own. You go to settings, security, phone administrators and activated Support and Protection. This unlocked the grayed out areas in the lock screen menu allowing me to choose none or swipe. Your welcome
    10-24-2015 09:47 AM
  17. RockAndRollAcdc's Avatar
    Glad to hear that. Just did a factory rest the other day to rid of it

    Posted via the Android Central App
    10-24-2015 12:33 PM
  18. Lesley Kay's Avatar
    Clear all credentials worked for me!! thanks
    lions_lair and Kelly Kearns like this.
    11-09-2015 07:42 AM
  19. Kelly Kearns's Avatar
    Glad to hear that. Just did a factory rest the other day to rid of it

    Posted via the Android Central App
    Please help i cannot get the lock screen to go away. turned off by administrator for none or swipe and it is driving me crazy. solution please!


    ok I figured it out on my own. You go to settings, security, phone administrators and activated Support and Protection. This unlocked the grayed out areas in the lock screen menu allowing me to choose none or swipe. Your welcome
    As posted above, clear credentials is what takes care of this issue, the phone even tells you that..
    11-09-2015 08:08 AM
  20. fasteraudi's Avatar
    Thank you. that did it for me too on the Note 5. Settings->Lock screen and security->Other security settings->Clear credentials (remove all certificates) ... are you sure? Yes
    11-17-2015 10:08 AM
  21. Trasd's Avatar
    For those still having trouble (and Clear Credentials is grayed), try this:

    Go to Settings-->General-->Users and delete any other user profile that you may have activated (be sure to delete Guest if you activated it, but be aware, Guest will always be available and listed, even if it was never activated).

    To delete a Users profile, switch to that user, go back to Users settings and choose the delete option. Do this for all but the Owner profile.

    Switch back to the Owner profile (if it doesn't switch back automatically); it should be the only one left. Now, if you go into the Lock Screen setting, None should be available as an option.

    Good luck and, I hope this helps.

    This happened on my Samsung Galaxy TabPRO SM-T900 12.2" with Android 5.1.1 - your options may be in a different location if you have a different model.
    11-26-2015 09:38 PM
  22. Atsilawaya's Avatar
    I had the exact same problem. I found somewhere online that you need to "Clear All credentials" in Settings->Security. It is not as bad as it sounds and it worked for me.

    Posted via the Android Central App
    Thank you so much this has been bugging me for a few months now😒
    12-03-2015 12:02 AM
  23. sarahall1116's Avatar
    I have a Galaxy S4 and this solved my problem completely. Thanks!
    12-10-2015 05:14 PM
  24. Jamika Knighten's Avatar
    Thank You Guys!!! I had the exact same issue with my galaxy note 4, and after clearing all credentials it worked just fine. I now have the swipe back on!!!
    01-08-2016 11:47 AM
  25. NeoSoulHippie's Avatar
    I had the exact same problem. I found somewhere online that you need to "Clear All credentials" in Settings->Security. It is not as bad as it sounds and it worked for me.

    Posted via the Android Central App
    Thank you! I've been trying to do this for a while. I tried it last night and it worked. 👌

    Posted via the Android Central App
    01-08-2016 12:46 PM
45 12

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