1. Kristi Pants's Avatar
    I locked my screen as usual, then went to unlock with my fingerprint and after several failed attempts it asked for my back up password.
    My backup password failed to work as well.
    Now the fingerprint scanner doesn't even show and the password isn't working...I don't want to lose my data in a factory reset.
    Any solutions?
    05-26-2015 01:12 AM
  2. taife32's Avatar
    Well I don't really know what to do in this case. So in this situation, I would completely turn off the device. Then simultaneously press the Home; Volume Up & Power button until the phone goes into Recovery mode. Then carefully find the option to wipe Cache. [my apologies for talking to you in this simplistic way, but I have no knowledge of your understanding of the device you have or of Android]. I'm hoping that this should clear the error.

    Sent from my SM-N910F using Tapatalk
    05-26-2015 01:51 PM
  3. Paul Ayres's Avatar
    Is everyone getting incosistant system sounds volume
    05-26-2015 02:43 PM
  4. edymze's Avatar
    You can unlock your phone using the samsung website findmymobile[dot]samsung[dot]com
    dabombcra likes this.
    11-22-2015 10:26 AM

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