Note 4 update is stuck at 24, what do I do?

[Papa Buckland]

Note 4 Update

I downloaded an update this evening on my Sprint Galaxy Note 4 and the installation has been stuck on 24% for the past hour. What do I do?

 

[zmann]

Re: Note 4 Update

After seeing your post I'm downloading now and after 3 mins I'm at 50 percent

NOTE 4,, GO BIG OR GO HOME!

 

[zmann]

Re: Note 4 Update

Just finished the install.. Make sure you have a good data connection

NOTE 4,, GO BIG OR GO HOME!

 

[alex346]

Got a 150mb update this evening as well. .. I'm on bell mobility in canada

Posted via the Android Central App

 

[stackberry369]

Re: Note 4 Update

I downloaded an update this evening on my Sprint Galaxy Note 4 and the installation has been stuck on 24% for the past hour. What do I do?

I didn't get an update

Posted via the Android Central App

 

[Rukbat]

Re: Note 4 Update

If the update is running and something happens around 25%, it should give you a "failed" notice - that's around the point at which it checks whether the phone's ever been rooted and, if it has, stops the update process. (Updating a phone that has been rooted can brick it, even after you unroot it.) It sounds as if the update code got a but corrupted, failed at the root check (even if the phone's never been rooted), then "went walkabout" - just wandered off like a 99 year old with severe Alzheimer's. (Software can do that - it;s why software is tested before it's released.)

Papa, if it's still stuck, make sure it's fully charged, then bring it into a Sprint store and ask them to help you. (Turning the phone off at this point may just leave you with a not-updated phone that's working perfectly or it may brick the phone. Let them be responsible if they brick it.)

Or, if you prefer, bring it into a Best Buy, go to the cellphone area and look for the Samsung rep. (He or she will be wearing a light blue polo shirt with a Samsung logo.) Same thing - if someone is going to brick the phone, let it be someone other than you. (Samsung, if they brick the phone, can flash the ROM to it - you'll lose your data, which you should always have backed up anyway, but you'll have a working phone.)

 

[FelTheCat356]

Juste remove the battery and it will finish his update just fine after.

 

[stackberry369]

Re: Note 4 Update

I downloaded an update this evening on my Sprint Galaxy Note 4 and the installation has been stuck on 24% for the past hour. What do I do?

you need jack Bauer

Posted via the Android Central App

 

[Pengwynguy]

I just got my Note 4 today, and when it did the security update, I got the same thing, stuck at 24%. I reasoned that the store will replace it anyway because it's brand new and so I pulled the battery and rebooted. I'm happy to say that luck was on my side and when I powered it on again, it restarted the update and progressed through to 100% quite nicely!

 

[jonof8]

Note 4, att network, stuck at 24 percent for over an hour. Like the last person, I too pulled the battery popped it back in and it took off on the install. Thanks for the help!

 

[Jstars]

Yet another newer update ... and stuck at 24% too.

I managed to hit the right button combo (power and volume up ??) and it showed the debug screen about what was wrong that caused it to be stuck:

E:ensure_path_unmounted failed to unmount /system (Device or resource busy)

over and over and over again filling the screen.

Did the remove battery and it was able to continue.

I have some troubles with my micro-SD mounting and unmounting over and over -- not sure if the above is related to that or not.

So ... just added that extra info for future times when this happens.

J

 

[bobxxz]

Re: Note 4 Update

What I do is pull the battery and turn phone on again. Ta da! It's what I've done past couple times I updated my phone.

Posted via the Android Central App

 

[alvaradomama]

Thank you so much Pengwynguy! I was becoming concerned when it was stuck on 24% for over an hour. I found this forum and noticed I wasn't alone. Your suggestion did the trick!