1. Papa Buckland's Avatar
    I downloaded an update this evening on my Sprint Galaxy Note 4 and the installation has been stuck on 24% for the past hour. What do I do?
    06-02-2015 06:08 PM
  2. zmann's Avatar
    After seeing your post I'm downloading now and after 3 mins I'm at 50 percent

    NOTE 4,, GO BIG OR GO HOME!
    06-02-2015 07:13 PM
  3. zmann's Avatar
    Just finished the install.. Make sure you have a good data connection

    NOTE 4,, GO BIG OR GO HOME!
    06-02-2015 07:34 PM
  4. alex346's Avatar
    Got a 150mb update this evening as well. .. I'm on bell mobility in canada

    Posted via the Android Central App
    06-02-2015 08:59 PM
  5. stackberry369's Avatar
    I downloaded an update this evening on my Sprint Galaxy Note 4 and the installation has been stuck on 24% for the past hour. What do I do?
    I didn't get an update

    Posted via the Android Central App
    06-03-2015 02:50 PM
  6. Rukbat's Avatar
    If the update is running and something happens around 25%, it should give you a "failed" notice - that's around the point at which it checks whether the phone's ever been rooted and, if it has, stops the update process. (Updating a phone that has been rooted can brick it, even after you unroot it.) It sounds as if the update code got a but corrupted, failed at the root check (even if the phone's never been rooted), then "went walkabout" - just wandered off like a 99 year old with severe Alzheimer's. (Software can do that - it;s why software is tested before it's released.)

    Papa, if it's still stuck, make sure it's fully charged, then bring it into a Sprint store and ask them to help you. (Turning the phone off at this point may just leave you with a not-updated phone that's working perfectly or it may brick the phone. Let them be responsible if they brick it.)

    Or, if you prefer, bring it into a Best Buy, go to the cellphone area and look for the Samsung rep. (He or she will be wearing a light blue polo shirt with a Samsung logo.) Same thing - if someone is going to brick the phone, let it be someone other than you. (Samsung, if they brick the phone, can flash the ROM to it - you'll lose your data, which you should always have backed up anyway, but you'll have a working phone.)
    06-03-2015 05:06 PM
  7. FelTheCat356's Avatar
    Juste remove the battery and it will finish his update just fine after.
    06-13-2015 02:29 PM
  8. stackberry369's Avatar
    I downloaded an update this evening on my Sprint Galaxy Note 4 and the installation has been stuck on 24% for the past hour. What do I do?
    you need jack Bauer

    Posted via the Android Central App
    06-13-2015 05:21 PM
  9. Pengwynguy's Avatar
    I just got my Note 4 today, and when it did the security update, I got the same thing, stuck at 24%. I reasoned that the store will replace it anyway because it's brand new and so I pulled the battery and rebooted. I'm happy to say that luck was on my side and when I powered it on again, it restarted the update and progressed through to 100% quite nicely!
    alvaradomama likes this.
    08-18-2015 08:59 PM
  10. jonof8's Avatar
    Note 4, att network, stuck at 24 percent for over an hour. Like the last person, I too pulled the battery popped it back in and it took off on the install. Thanks for the help!
    08-19-2015 09:37 AM
  11. Jstars's Avatar
    Yet another newer update ... and stuck at 24% too.

    I managed to hit the right button combo (power and volume up ??) and it showed the debug screen about what was wrong that caused it to be stuck:

    E:ensure_path_unmounted failed to unmount /system (Device or resource busy)

    over and over and over again filling the screen.

    Did the remove battery and it was able to continue.

    I have some troubles with my micro-SD mounting and unmounting over and over -- not sure if the above is related to that or not.

    So ... just added that extra info for future times when this happens.

    J
    10-10-2015 12:47 PM
  12. bobxxz's Avatar
    What I do is pull the battery and turn phone on again. Ta da! It's what I've done past couple times I updated my phone.

    Posted via the Android Central App
    10-10-2015 12:53 PM
  13. alvaradomama's Avatar
    Thank you so much Pengwynguy! I was becoming concerned when it was stuck on 24% for over an hour. I found this forum and noticed I wasn't alone. Your suggestion did the trick!
    12-31-2015 01:27 PM

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