1. luap123's Avatar
    ok so i just noticed my note 4 screen is broken,the glass is fine ive not dropped it but when the screen does come on it looks terrible all lines and colours every where its tottally messed up cant see a thing,i got it from carfone whare house 6 months ago,is this covered .if not how much will they charge to fix,also i have other issues with system sounds volume being inconsistant going quiet ,hard ressetting does not fix, or reinstalling the firmwhere,i just noticed the lcd has a large crack about 4 inches,but the glass is fine i never dropped it
    06-11-2015 04:11 PM
  2. luap123's Avatar
    78 views no help if im covered under my samsung 2 year warranty
    06-11-2015 05:00 PM
  3. wess580's Avatar
    Do you have a insurance with your carrier
    06-11-2015 05:10 PM
  4. luap123's Avatar
    Do you have a insurance with your carrier
    no insurance but i have 2 years warranty
    06-11-2015 05:20 PM
  5. luap123's Avatar
    i guess nobody has ever found the screen to be cracked on there note 4 then and assume by the lack of response or help that a cracked amoled is defo under warranty
    06-11-2015 05:49 PM
  6. millerwa76's Avatar
    If want to find out if your damage is covered under warranty, I'd suggest either reading your warranty paperwork or contacting your carrier and/or samsung directly. If the warranty is provided by a 3rd party, contact them as well.

    I'm sure several members of this forum are very knowledgeable about warranties, but the primary expertise around these parts is going to be user related.

    Posted via the Android Central App
    06-11-2015 06:35 PM
  7. luap123's Avatar
    it says no phsical damage is covered by samsung warranty,but i havenent dropped it ,its just cracked on its own somehow
    06-11-2015 06:47 PM
  8. Miller6386's Avatar
    There have been a few stories of defective screens and Samsung covered it but I can't recall if it was the Note 4 or S5. Best bet put in a support ticket with Samsung and see what they have to say

    VIA SONY BETA MAX
    06-11-2015 06:50 PM
  9. Kelly Kearns's Avatar
    Very unlikely a cracked screen is going to be covered by warranty.

    Also if you send it in for work to be done, they will not work on it without repairing the screen, so you either get the screen fixed by someone local and send it to Samsung for the other issues or send it to Samsung and pay them for the screen and they fix the other issues you have going on, as long as they don't find them related to the broken screen. If they do, they will charge you for those repairs also.
    06-11-2015 07:11 PM
  10. Bosbouer's Avatar
    Try the ADH premium app from the playstore. Many countries have this additional cover added to the std Samsung policy. BUT being Samsung, they do not advertise it broadly. On my S4 it gave me cover for two incidents of screen breaks or two submersions damage or one of each. On the Note 4 that has been changed t one incident only(any cuase).
    06-12-2015 12:01 AM
  11. Kelly Kearns's Avatar
    Try the ADH premium app from the playstore. Many countries have this additional cover added to the std Samsung policy. BUT being Samsung, they do not advertise it broadly. On my S4 it gave me cover for two incidents of screen breaks or two submersions damage or one of each. On the Note 4 that has been changed t one incident only(any cuase).
    Can you please link the app you are talking about?
    06-16-2015 06:35 AM
  12. Bosbouer's Avatar
    06-16-2015 07:00 AM
  13. natehoy's Avatar
    "Service Only available in selected African countries."

    Glad to hear your country has extended warranty coverage. Unfortunately, it appears to be limited to a few African countries.
    06-16-2015 07:49 AM
  14. Bosbouer's Avatar
    Try the ADH premium app from the playstore. Many countries have this additional cover added to the std Samsung policy. BUT being Samsung, they do not advertise it broadly. On my S4 it gave me cover for two incidents of screen breaks or two submersions damage or one of each. On the Note 4 that has been changed t one incident only(any cuase).
    Google

    I never indicated that it(ADH) is available worldwide. The OP has no country listed in his profile. Like you it would have seen whether his note 4 was covered or not. Worth the effort if it was I'd say.
    06-16-2015 08:12 AM
  15. wess580's Avatar
    no insurance but i have 2 years warranty
    Who is the warranty with
    06-20-2015 11:56 AM

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