1. rmaynard1955's Avatar
    I have a Samsung Galaxy Note 4 Edge from Verizon. Everything worked fine on the phone until one day a problem just occurred and even with the help of Verizon’s tech support, I haven’t been able to resolve it. The problem is whenever I receive an incoming call, the caller cannot hear a tone when I press anyone of my dial pad keys. This makes it impossible to proceed through an automated system that requires you to press certain numbers in order to advance. NOTE … I only experience this problem on incoming calls! If I initiate the phone call, the party I’ve called can hear a tone whenever I press a key on my dial pad. That means I can place a call to an automatic system and proceed through it by pressing the keys necessary to reach my desired destination.
    Verizon’s tech support suggested that I reset my phone to its new, out of the box condition. I did that and it didn’t fix the problem. I tried starting the phone in safe mode, thus taking any 3rd party apps out of the equation and that didn’t help. I tried changing the DTMF setting from normal to long and that made no difference. Finally Verizon sent me out a new phone and that didn’t fix the problem. And last but not least, Verizon gave me a new sim card, which still didn’t fix the problem. Now I have all new hardware and the same old problem! Verizon keeps bumping me up the tech assist ladder, but so far no one has come up with a solution.
    If anyone has any ideas, thoughts or suggestions that would help to solve this mystery, I would be eternally grateful!
    Thanks in advance!
    06-13-2015 02:45 PM

Similar Threads

  1. Where can I get an Autoclicker program?
    By AC Question in forum Android Apps
    Replies: 1
    Last Post: 06-23-2015, 05:15 PM
  2. How can I fix an 520 4.4.2 apn problem?
    By AC Question in forum General Help and How To
    Replies: 2
    Last Post: 06-17-2015, 05:20 PM
  3. Can I get some help with a rom Toolbox Pro problem?
    By Saikat Hasan in forum General Help and How To
    Replies: 1
    Last Post: 06-15-2015, 08:15 AM
  4. Replies: 2
    Last Post: 06-14-2015, 11:01 AM
  5. Problem downloading apps
    By Evan Mohr in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 06-14-2015, 02:03 AM