01-27-2018 02:22 PM
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  1. hondalife10's Avatar
    I'm having this same issue.

    I'm going to try a factory reset. Has anyone tried that?
    Yeaaa I backed up my phone and then did a factory reset and it's still doing the same thing!!!!
    02-18-2016 01:25 AM
  2. Ethan Craig's Avatar
    I have the same issue with my S6, but also was having issues where my phone would simply not charge through the USB port. I took the phone to a Samsung 'flagship' store in NYC which had a repair shop in it as well. After looking at the charging port with a magnifying glass the woman at the counter told me that my port was bad. She said this was most likely caused by using a cheap micro USB cable. I left the phone there for a few hours, they ended up replacing the small board that the usb port is connected to, the battery, and the screen. At this point I decided to buy the wireless charging mat to be safe. (its actually a nice $30 investment) Problem however is that there are times when I need to use a micro USB cable to charge the device while I'm out or away from home etc. After about a month with only 2-3 regular charges through the charging port, all the above issues began to happen again. As of now my ability to charge via USB is hit or miss, and the VR setup screen usually appears after I've attempted to charge the phone through my usb cable.

    I'd love to see something posted about this on Drippler if others are experiencing the same thing.
    Same problem here, I have a note5 and after 2 months of regular (for a college student) use and the charging port began to not work. I depend on my 6:00 alarm for my job, but my charging ability declined rapidly, after 2 days I couldn't charge past 25%, the USB connector wouldn't charge at all and the wireless charger only worked every once in a while. My carrier sent me a refurbished replacement and the charging has been fine thus far. Over the span of both phones I have Samsung vr installation pop up regardless of what I'm doing and disrupting me. I've tried deleting related apps, gone through settings but no relief. I have Google cardboard which works well if not greats, but don't own Samsung vr. I downloaded the package on my last phone and the app would continue to open at random times. So far no solution
    tastywaves likes this.
    02-20-2016 10:56 AM
  3. tastywaves's Avatar
    Hello. I have a note 4 and today suddenly the gear vr setup process gets triggered. Please see the screenshots. There is also a voice. I do not want to go through the setup as I'm not interested in the gear vr. Sometimes it also ends on a black screen with an "x", but I cannot close it. So I had to take the battery out.
    I did not download anything related to gear vr.
    Please help.
    Myself and my wife are having the same issue on our brand new Galaxy Note 5's.. It's something with the charging port that is doing this. It's when we try to plug in our phones in. It's pissing me off. Samsung really dropped the ball on this one. We have sent back 3 Brand new phones now because of this and then the phone goes haywire and doesn't stop. It's pretty much shot. Samsung needs to go back to the drawing board because for such a great phone, this makes it total crap!!
    02-24-2016 10:00 PM
  4. tlcalbygurl's Avatar
    I have the same issue with my S6, but also was having issues where my phone would simply not charge through the USB port. I took the phone to a Samsung 'flagship' store in NYC which had a repair shop in it as well. After looking at the charging port with a magnifying glass the woman at the counter told me that my port was bad. She said this was most likely caused by using a cheap micro USB cable. I left the phone there for a few hours, they ended up replacing the small board that the usb port is connected to, the battery, and the screen. At this point I decided to buy the wireless charging mat to be safe. (its actually a nice $30 investment) Problem however is that there are times when I need to use a micro USB cable to charge the device while I'm out or away from home etc. After about a month with only 2-3 regular charges through the charging port, all the above issues began to happen again. As of now my ability to charge via USB is hit or miss, and the VR setup screen usually appears after I've attempted to charge the phone through my usb cable.

    I'd love to see something posted about this on Drippler if others are experiencing the same thing.
    02-25-2016 06:19 PM
  5. NKofi's Avatar
    So after a couple of hard resets and reading almost all forums concerning this issue. So it got me thinking if Samsung wants me to install the gear vr software without any option to not do so thenow why don't I do exactly that. I.decided to install it but the issues didn't go. I had an idea to install the software and register for an oculus account and also download some.of the apps and voila!!!! The persistent black screen with the "x" and message about dock ejected and phone not charging has stopped. It's been 2 weeks now and I haven't had that problem.
    Hope it works for everyone as well
    02-26-2016 03:54 AM
  6. Mont71's Avatar
    Factory reset will not fix issue. I've tried with Samsung support and it looks like I will have to send my phone to them.
    02-26-2016 03:43 PM
  7. Mont71's Avatar
    Gonna give it a shot and I will let you know if it works for me or not. I'm done with samsung. going to get either LG, Nexus, or back to iPhone
    02-26-2016 03:51 PM
  8. Mont71's Avatar
    Your fixed worked!!! However I'm still upset that samsung is forcing it's customers to update to this VR app. Not cool. Going back to iPhone!!! Samsung is committing suicide with it's Galaxy line.
    NKofi likes this.
    02-26-2016 04:33 PM
  9. NKofi's Avatar
    Glad it did...and anytime an update pops just go ahead and update it that's the only way it's gonna stop ruining this beautiful phone for us ....I'm waiting for the marshmallow update to see if this is resolved in its entirety else I would just have to get an iPhone as well ....
    PS: looks like the int'l unlocked versions of the note 5 are not experiencing this issue
    02-27-2016 02:18 PM
  10. RaineyRue's Avatar
    You just saved my life i am stuck at college all alone with out a phone because of this problem and i couldn't get it off the stupid black screen!
    NKofi likes this.
    02-28-2016 06:51 AM
  11. NKofi's Avatar
    Happy for you
    02-29-2016 09:22 AM
  12. Kamen's Avatar
    I had this same problem on my Note 5 along with phantom charging prompts that would fire off like a machine gun thus draining my battery in the process. As many have stated, just trying to disable the app via Application Manager works for like five minutes and then you are back at square one. I did a factory reset a few months back and everything seemed good until about a week ago when I was on vacation in Chicago.

    It started doing it the morning I was set to leave and kept trying to auto install Gear VR throughout the trip back home to Michigan. The odd thing was, as soon as I crossed over in to Michigan it stopped. I thought all was good, but a few days later it started doing t again. I am not a fan of factory resetting as it is a pain, but I was about to do another one (even if it only did fix it for a few months) until I saw on another thread where they mentioned using an app called Package Disabler Pro (link below).

    I looked it up and there were a ton of reviews from people in the same boat as us that said this did the trick and stopped it for good. This particular app only works on Samsung devices though, but to me it is worth the $2.00 if it permanently corrects the issue. I just installed it, disabled the Gear VR services and it stopped immediately. I'll let it run a few days and report back.

    https://play.google.com/store/apps/d...agedisablerpro
    03-14-2016 08:55 AM
  13. OHkaren's Avatar
    Hello. I have a note 4 and today suddenly the gear vr setup process gets triggered. Please see the screenshots. There is also a voice. I do not want to go through the setup as I'm not interested in the gear vr. Sometimes it also ends on a black screen with an "x", but I cannot close it. So I had to take the battery out.
    I did not download anything related to gear vr.
    Please help.
    03-16-2016 08:33 PM
  14. Deific1's Avatar
    Exactly same issue here...started out of the blue, i was actually out at the movies when this started happening. I cant recall doing anything special or different to have triggered this app to start pushing itself into my phone. Its a big pain, i put my phone to charge while powered off to avoid battery damage and the annoying sound/screen light. Im going to take it into the Samsung store tomorrow.
    03-31-2016 10:05 PM
  15. Nams361's Avatar
    I'm having this same issue.

    I'm going to try a factory reset. Has anyone tried that?
    Did you try it? Did it work? Let me know because this problem is reoccuring whenever i either try to charge my phone, or even when im on facebook or not even using it
    04-04-2016 01:22 PM
  16. DjackO's Avatar
    Yesterday, I decided to download the Gear VR app and everything else, but the propblem still occoured. Now I have the black screen with the X mark in the corner again and I'm whaiting for the phone to start work again by it self. Im going to download the app called Package Disabler Pro and see if I still have the sam problem. Have you guys got any later news for this annoying sh*t?

    regards Jaques Kello
    04-05-2016 03:12 AM
  17. DjackO's Avatar
    Is it working for you after using the Package Disabler Pro?
    04-05-2016 03:15 AM
  18. DjackO's Avatar
    I've contacted samsung support, and this is their answer regarding the Issue.

    Welcome to Samsung's chat

    09:26
    Welcome to Samsung Support! You are chatting with Carolina. I'll read your description, thank you for your patience!

    09:26
    Okay, it may be that the gyroscope has given itself.
    But the test with an update / restore, and install Quck panel restore apps from the Galaxy, otherwise it is just a service unfortunately.
    04-05-2016 03:37 AM
  19. pjmezz13's Avatar
    I've contacted samsung support, and this is their answer regarding the Issue.

    Welcome to Samsung's chat

    09:26
    Welcome to Samsung Support! You are chatting with Carolina. I'll read your description, thank you for your patience!

    09:26
    Okay, it may be that the gyroscope has given itself.
    But the test with an update / restore, and install Quck panel restore apps from the Galaxy, otherwise it is just a service unfortunately.
    Package Disabler worked for me. FYI disabling the Samsung account has implications when attempting to use tools such as the theme store/app and the find my mobile tool via the Samsung website. I may have to do a factory reset to restore that functionality. Waiting on a response from Samsung.
    04-05-2016 07:51 AM
  20. DjackO's Avatar
    UPDATE!

    Ok guys, my Phone has been working for the past 12 hours. Here's what worked for me.
    Yesterday, I couldn't use my phone at all. I tried with everything, nothing worked. At last, I let the battery run out. Pressed "Power button+volume down+home button" and let the phone display the blue screen for faster battery run out. Then I tried to start my phone a couple times just to make sure that the battery was empty.

    I waited for a couple of hours (3-4 hours), inserted the charger and started the phone, it was working like nothing has happened before without installing Quick panel restore.

    I haven't done any factory reset yet, not a fan of it, if the issue appear again, then I will most probably make a factory reset. Hope this information will help you.

    Best regards!
    04-06-2016 02:25 AM
  21. BadlyFerret's Avatar
    I have the same issue with my S6, but also was having issues where my phone would simply not charge through the USB port. I took the phone to a Samsung 'flagship' store in NYC which had a repair shop in it as well. After looking at the charging port with a magnifying glass the woman at the counter told me that my port was bad. She said this was most likely caused by using a cheap micro USB cable. I left the phone there for a few hours, they ended up replacing the small board that the usb port is connected to, the battery, and the screen. At this point I decided to buy the wireless charging mat to be safe. (its actually a nice $30 investment) Problem however is that there are times when I need to use a micro USB cable to charge the device while I'm out or away from home etc. After about a month with only 2-3 regular charges through the charging port, all the above issues began to happen again. As of now my ability to charge via USB is hit or miss, and the VR setup screen usually appears after I've attempted to charge the phone through my usb cable.

    I'd love to see something posted about this on Drippler if others are experiencing the same thing.
    Hey, yeah, I woke up with a dead s6+ edge that wouldn't hold any charge. After using every electrical socket and means of charging, I had to go to AT&T store where nobody seemed to know much about anything. They said that I could send my phone to Samsung to see if they'll fix it since it's still under warranty but no one at that store looked like they had ever seen this problem. A "phone doctor" said he could fix it for $80 but that would be another week. Today, I bought a wireless charger ($50 at the AT&T store ) to hold me off until I figure out at whom I will rail into for buying such an expensive piece of crap. I've also heard that a lot of the problems blogged were common problems at the Cell phone doctor. It sounds like we have the same problem with the phone's charger port in that it's just poorly made. Don't get me started on AT&T 's protection plan. If Apple survives their current stock falls and are still able to at least rival the competition, I'm going back (after working as a slave laborer in the next two lives to pay for my current and future prospective phone.)
    05-03-2016 03:43 AM
  22. Bblancha's Avatar
    I have the same issue with my S6, but also was having issues where my phone would simply not charge through the USB port. I took the phone to a Samsung 'flagship' store in NYC which had a repair shop in it as well. After looking at the charging port with a magnifying glass the woman at the counter told me that my port was bad. She said this was most likely caused by using a cheap micro USB cable. I left the phone there for a few hours, they ended up replacing the small board that the usb port is connected to, the battery, and the screen. At this point I decided to buy the wireless charging mat to be safe. (its actually a nice $30 investment) Problem however is that there are times when I need to use a micro USB cable to charge the device while I'm out or away from home etc. After about a month with only 2-3 regular charges through the charging port, all the above issues began to happen again. As of now my ability to charge via USB is hit or miss, and the VR setup screen usually appears after I've attempted to charge the phone through my usb cable.

    I'd love to see something posted about this on Drippler if others are experiencing the same thing.
    05-19-2016 06:24 AM
  23. Bblancha's Avatar
    Im having the same issues with my note5. My phone also started making the sound as if i just plugged it in over and over again even when its in lock screen and im not touching it?
    05-19-2016 06:30 AM
  24. Bblancha's Avatar
    This has been happening in my phone also today,as soon as I was able to get my phone to charge again normally that Gear VR thing kept popping up randomly and shutting down any other screens that where open . I did whatever I could to stop and disable this app or whatever it is but after a few hours its starting to pop up again.
    05-19-2016 10:26 PM
  25. Bblancha's Avatar
    I don't think its the port because my Note5 phone just stopped charging two days ago then after deleting the last few apps I had put on my phone ,cleared the cache wherever possible it started to charge perfectly(using the same chord that it wouldn't charge with before) Today that gear vr thing keeps appearing??
    05-19-2016 10:45 PM
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