1. Lisa AbiDaoud's Avatar
    I am desperate! My Samsung Galaxy Note 4 wont read my fingerprint and since I always use this I forget my password.
    Now I cannot use my phone. I am locked out.
    I have removed my sim card and battery but it did not reset my phone.
    It accepts calls.
    I have restarted it and shut the power off and nothing is working!
    Please help!
    Thanks so much!
    07-08-2015 08:54 PM
  2. Gekko's Avatar
    I am desperate! My Samsung Galaxy Note 4 wont read my fingerprint and since I always use this I forget my password.
    Now I cannot use my phone. I am locked out.
    I have removed my sim card and battery but it did not reset my phone.
    It accepts calls.
    I have restarted it and shut the power off and nothing is working!
    Please help!
    Thanks so much!
    https://www.google.com/android/devicemanager
    Neo_ii_Droid likes this.
    07-08-2015 09:04 PM
  3. Neo_ii_Droid's Avatar
    I am desperate! My Samsung Galaxy Note 4 wont read my fingerprint and since I always use this I forget my password.
    Now I cannot use my phone. I am locked out.
    I have removed my sim card and battery but it did not reset my phone.
    It accepts calls.
    I have restarted it and shut the power off and nothing is working!
    Please help!
    Thanks so much!
    What Gekko linked above. You can log onto your Google account and go follow from Sign-in & security.

    Hope all works out for you.
    07-08-2015 09:08 PM

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