1. AC Question's Avatar
    My friend has a Note 4.
    The phone locked him out with a privacy password and now he cannot get past it.
    He has factory reset the phone twice and is still asking for privacy password.

    Any suggestions?
    07-14-2015 10:04 AM
  2. Neo_ii_Droid's Avatar
    Hello and welcome to Android Central!

    "Privacy Password"? Are you referring to the Password Screen Lock? Does your friend have a Google Account setup? If so, then hopefully this will help:

    • Go to AuthSubTokens and enter your login details to see if your Android device is listed.
      If your device is listed, it will be shown as an "Android Phone"

    • Revoke access for the device.

    • Generate a new password.

      1. At the bottom of the page, you will see an option to "Generate New Application-Specific Password".
      2. Enter any name and click on "Generate Password".
      3. A 16-digit password will be generated.
      4. Enter this new password in your Android device, along with the correct Google ID.

    • If the "Generate password" option is disabled, you'll need to enable 2-Step Verification.

    1. Follow the 2-Step Verification link to Google, and set up 2-Step Verification.
    2. Depending on your device, you'll receive options from Google to generate a new password and access your Android device using the 2-Step Verification process.

    Wishing you al the best.
    07-14-2015 06:13 PM

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