07-20-2015 01:51 PM
32 12
  1. leerandall's Avatar
    I am afraid to do this update because I have an exchange account and Smart Lock. I might totally freak out if my Smart Lock stopped working.
    I also have an outlook.com Exchange account and I did the update a couple of days ago (Verizon). SmartLock still works for me.
    skatergirl likes this.
    07-17-2015 12:55 PM
  2. skatergirl's Avatar
    I am probably safe then to do the update. Thanks for the feedback.
    07-17-2015 03:28 PM
  3. skatergirl's Avatar
    I just did the update and Smart Lock still works for me.
    07-17-2015 05:04 PM
  4. Tony Bowman's Avatar
    I am seeing the same behavior. Verizon Note 4 with a Samsung Gear 2 Neo that worked really well with Smart Lock prior to 5.1.1 As soon as that was installed Smart Lock stopped working. I too have tried everything you listed and I also removed all the updates to Google Play Services and installed the latest version, setup my device and I was prompted to allow this device to work as a smart lock but still have to enter my pin each time.

    This was really one of the great features of a smart watch.

    If you come up with a solution please post it here.

    07-20-2015 12:06 PM
  5. Tony Bowman's Avatar
    I also have a corporate exchange account with a policy that requires a pin code. I will try to remove the policy since I am in the IT department and see if the problem is the policy or the exchange account on the phone.
    07-20-2015 12:10 PM
  6. Tony Bowman's Avatar
    I removed the Exchange Mobile Device policy from my corporate mailbox but left my Exchange email account on my phone and smart lock began working again. Something in 5.1.1 and Exchange Mobile Device Policy has stopped Smart Lock from working. The policy we use requires a pin code to unlock the phone.
    07-20-2015 12:21 PM
  7. Tony Bowman's Avatar
    I found this online - The Android 5.1.1 Lollipop update for the Nexus 6 is quite minor, bringing various stability improvements and a new protocol that disables Smart Lock feature on the device when the Exchange ActiveSync (EAS) password policy is enforced.

    EAS is a Microsoft protocol, which allows users to save Windows email and contacts across various devices. This protocol does not work in accordance with Google’s Smart Lock feature, which allows a Nexus 6 handset to unlock when paired to a designated wearable, bluetooth device, location or the sound of a user’s voice.
    07-20-2015 01:51 PM
32 12

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