1. Phantasmal Images's Avatar
    My phone locked up today, and I had to pull the battery out, but now it won't turn on. The battery is fully charged, if I plug it in, it shows the charging animation. Tried holding the power button for over 30 seconds, tried holding power, volume up, and home, both nothing.

    Not rooted, running the latest version of Android on Verizon.
    07-21-2015 01:22 PM
  2. VerizonDroidMotoX's Avatar
    Did you buy any chance take the latest update?
    07-21-2015 01:25 PM
  3. Phantasmal Images's Avatar
    Did you buy any chance take the latest update?
    Last update I recall was a while ago. Was there a new one recently?
    07-21-2015 01:28 PM
  4. VerizonDroidMotoX's Avatar
    Yes I am not sure but released recently think about a month or so but a few have had phones just die on them when it took update. Best bet is to call Verizon and let them know, Phones under warranty.
    07-21-2015 01:39 PM
  5. Phantasmal Images's Avatar
    I went to Verizon, tried everything I already did, as well as putting a new battery in it. No luck. They said it looks like the power button failed. Unfortunately since I bought it when they first came out, it's not under warranty anymore. They let me sign up for their protection plan though, and they're overnighting me a new phone.
    07-21-2015 04:51 PM
  6. lsmachado's Avatar
    I went to Verizon, tried everything I already did, as well as putting a new battery in it. No luck. They said it looks like the power button failed. Unfortunately since I bought it when they first came out, it's not under warranty anymore. They let me sign up for their protection plan though, and they're overnighting me a new phone.
    I thought the Note 4 has a 1-year warranty. The phone only came out in mid-October 2014. It's only 9 months old. ๐Ÿ˜•

    Posted via the Android Central App on my Note 4
    GregMargie likes this.
    07-21-2015 06:23 PM
  7. Phantasmal Images's Avatar
    I thought the Note 4 has a 1-year warranty. The phone only came out in mid-October 2014. It's only 9 months old.

    Posted via the Android Central App on my Note 4
    You're right... and I just checked Verizon's website, which confirms a 1 year warranty on manufacturing defects. I'm going to have to have a talk with Verizon. At the time I just wasn't thinking because I needed my phone again ASAP (I can't work without it).
    lsmachado likes this.
    07-24-2015 04:10 PM
  8. Phantasmal Images's Avatar
    I thought the Note 4 has a 1-year warranty. The phone only came out in mid-October 2014. It's only 9 months old. ๐Ÿ˜•

    Posted via the Android Central App on my Note 4
    You're right... and I just checked Verizon's website, which confirms a 1 year warranty on manufacturing defects. I'm going to have to have a talk with Verizon. At the time I just wasn't thinking because I needed my phone again ASAP (I can't work without it).
    07-24-2015 04:11 PM
  9. Connert's Avatar
    Yes I am not sure but released recently think about a month or so but a few have had phones just die on them when it took update. Best bet is to call Verizon and let them know, Phones under warranty.
    This happened to my son's Note 4 on Sprint. Would not give any indication, no charge light or response to any buttons. Phone was just dead. Took it to Sprint store and they ordered a warranty replacement. We just picked up his replacement today.
    07-24-2015 05:56 PM

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