1. patar1441's Avatar
    Hello, I know there are some posts about the boot loop, but I have not seen anything about using the camera and then going into the boot loop... Some one please help! IM DESPERATE. Ive tried everything
    07-28-2015 08:30 PM
  2. Rukbat's Avatar
    Bring the phone into Verizon (a company store, not an independent dealer). Ask them to please fix the problem their update caused.
    07-29-2015 12:59 PM
  3. patar1441's Avatar
    Lol I did this today... They want NOTHING to do with it and will not take responsibility. They sent me to a samsung store that also couldnt resolve the problem... So here I am sitting here with no phone...
    07-29-2015 01:08 PM
  4. goin_nil's Avatar
    Have you tried removing the SD card? Does it happen with or without the SD card (ie doesn't matter)?
    07-29-2015 01:15 PM
  5. goin_nil's Avatar
    Have you tried clearing the camera app cache? Tried clearing the Android OS cache on boot up?
    07-29-2015 01:16 PM
  6. patar1441's Avatar
    I have tried all these things... Factory reset and everything... Verizon is sending me a refurb overnight at cost TO ME! Very disgusted with this whole situation.
    07-29-2015 03:46 PM
  7. Miller6386's Avatar
    I think there is more to the story here. Did you do something to trip Knox? Where you rooted? Is there water or physical damage to the device? I have never heard of VZW sending a device at customer costs without a very good reason.

    Sent from my SM-N910V using Tapatalk
    07-29-2015 03:54 PM

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