1. Kjthomas0724's Avatar
    Anyone know why I am getting this when I check for a software update? It's a AT&T note 4 running on metro pcs. It's running 4.4.4 and I know there should be an update by now. The update should have been from AT&T seeing as the t-mobile one I just had replaced had the update come from t-mobile.

    Posted via the Android Central App
    Attached Thumbnails Anyone-screenshot_2015-08-06-21-36-20.jpg  
    08-07-2015 12:50 PM
  2. Rukbat's Avatar
    The upaye should be coming from MetroPCS, and evidently they don't have one yet (and may never will - virtual network operators usually don't do updates). You'll have to find a MetroPCS update file (look on XDA Forums) and do it manually with Odin (see [Samsung] How to flash Stock ROM via ODIN - you do an update either that way or flashing a zip in recovery, depending on what kind of file you find).
    Laura Knotek likes this.
    08-07-2015 12:58 PM
  3. Kjthomas0724's Avatar
    The upaye should be coming from MetroPCS, and evidently they don't have one yet (and may never will - virtual network operators usually don't do updates). You'll have to find a MetroPCS update file (look on XDA Forums) and do it manually with Odin (see [Samsung] How to flash Stock ROM via ODIN - you do an update either that way or flashing a zip in recovery, depending on what kind of file you find).
    The update doesn't come from metro. It's an unlocked AT&T phone and the update should come from AT&T as I stated.

    Posted via the Android Central App
    08-07-2015 01:22 PM
  4. IAmSixNine's Avatar
    Use Samsung software, Kies

    Posting in this section should be good enough. No need for the other post.
    http://forums.androidcentral.com/t/5...-4-update.html
    08-07-2015 02:23 PM
  5. Kjthomas0724's Avatar
    Use Samsung software, Kies

    Posting in this section should be good enough. No need for the other post.
    http://forums.androidcentral.com/t/5...-4-update.html
    I asked in a couple different places because I haven't gotten an answers that actually helped.

    Posted via the Android Central App
    08-07-2015 02:56 PM
  6. muzzy996's Avatar
    Took a little bit of googling but does this help?

    AT&T Galaxy Note 4 SM-N910A Stock Firmware - Android Firmware Update
    08-07-2015 03:52 PM
  7. Kjthomas0724's Avatar
    Took a little bit of googling but does this help?

    AT&T Galaxy Note 4 SM-N910A Stock Firmware - Android Firmware Update
    Thanks. I wish I was more tech savvy and could figure all of that out. Unfortunately I don't want to risk messing my phone up trying

    Posted via the Android Central App
    08-07-2015 05:04 PM
  8. grimister's Avatar
    Just wondering of you could remove your metro pcs sim, leave it out then turn on the phone and log into your wifi and see if it works?
    Kjthomas0724 likes this.
    08-07-2015 07:11 PM
  9. Kjthomas0724's Avatar
    Just wondering of you could remove your metro pcs sim, leave it out then turn on the phone and log into your wifi and see if it works?
    I will give that a try tonight when it let's me check for an update again.

    Posted via the Android Central App
    08-07-2015 07:15 PM
  10. muzzy996's Avatar
    I will give that a try tonight when it let's me check for an update again.

    Posted via the Android Central App
    I'm afraid that if you're not comfortable flashing manually and the above doesn't work then your only recourse is to go back to the carrier or wherever you got your phone from and see if they can help get it updated.
    nahoku likes this.
    08-07-2015 08:49 PM
  11. nahoku's Avatar
    I'm afraid that if you're not comfortable flashing manually and the above doesn't work then your only recourse is to go back to the carrier or wherever you got your phone from and see if they can help get it updated.
    ^^^^^ THIS ^^^^^
    08-07-2015 09:56 PM
  12. Kjthomas0724's Avatar
    I will give that a try tonight when it let's me check for an update again.

    Posted via the Android Central App
    Tried that and it didn't work.

    Posted via the Android Central App
    08-08-2015 08:32 AM
  13. srsgonu's Avatar
    I have this problem on my S4 (At&t unlocked) and only way to update is going to best buy and giving it to samsung rep. I tried everything and failed to get out of this error. I remember this started happening after I moved out of At&t and used t-mobile sim card. Looks like At&t has a way to make their ex customer's regret

    Posted via the Android Central App
    08-08-2015 12:52 PM
  14. Kjthomas0724's Avatar
    I have this problem on my S4 (At&t unlocked) and only way to update is going to best buy and giving it to samsung rep. I tried everything and failed to get out of this error. I remember this started happening after I moved out of At&t and used t-mobile sim card. Looks like At&t has a way to make their ex customer's regret

    Posted via the Android Central App
    Sucks cause I was never a AT&T customer

    Posted via the Android Central App
    08-08-2015 03:38 PM
  15. IAmSixNine's Avatar
    I can confirm having a Note 3 ATT and Note 3 TMO that ATT tends to lock their stuff down tighter.
    I was able to update the software OTA using WiFI Only (no sim card installed) on my TMO Note 3..
    But on the ATT one it wanted an active SIM card.
    Take out the sim card, put it in airplane mode, with WiFi on, and then hook it up to Kies. Maybe with out the sim ard Kies will do it.
    If that fails then maybe someone else will come up with another idea.
    08-08-2015 06:14 PM
  16. Kjthomas0724's Avatar
    I can confirm having a Note 3 ATT and Note 3 TMO that ATT tends to lock their stuff down tighter.
    I was able to update the software OTA using WiFI Only (no sim card installed) on my TMO Note 3..
    But on the ATT one it wanted an active SIM card.
    Take out the sim card, put it in airplane mode, with WiFi on, and then hook it up to Kies. Maybe with out the sim ard Kies will do it.
    If that fails then maybe someone else will come up with another idea.
    Tried this a min ago. Keis didn't find an update

    Posted via the Android Central App
    08-09-2015 12:23 PM

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