1. Ti Dunbar's Avatar
    I've been trying to do the recent AT&T update since it was released in July, but each time it has failed at about 30% once it tries to do the update after rebooting. Considering this a stock Note 4, the only thing I could think to do was a Factory reset(which actually dramatically improved performance on my note 4). Any other suggestions that I can try to get my phone to take the update. Thanks for you help!
    08-08-2015 09:55 PM
  2. Rukbat's Avatar
    If the phone is rooted, it won't (and better not) update. Otherwise, bring it into an AT&T Device Support Center (ask at your local store if you can't find your local DSC) and ask if they could please update it for you.
    08-08-2015 10:40 PM

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