1. AC Question's Avatar
    After doing an update today 8/11/15 I can not get my contact list to stop updating. It has been updating for hours. Nothing appears on the screen except the words "Updating contact list". I have tried turning my phone off and on. I tried clearing the cache and data. I tried starting my phone in safe mode and clearing the cache partition. Nothing has worked. In my text messages, the person's phone number appears instead of their name. Before the update, the name always appeared. I need help fixing this...PLEASE! My phone is a Samsung Galaxy Note 4.
    08-11-2015 06:37 PM
  2. anon8380037's Avatar
    Hello. Are you able to get to Settings - Accounts - Google, and Accounts - Samsung. See if there is a red temporary Sync error showing. Do you think they were all Google contacts, or some were Samsung Contacts. A lot of personal preferences like syncing options get reset to defaults on major updates, generally.
    Is your Samsung account running, if you used one. It's easy to get your log in details back from the Samsung website.
    That's all I can offer from memory, sorry.
    08-11-2015 08:19 PM
  3. fatyank's Avatar
    I had similar issue when I first changed phones from S4 to the Note 4. Try going to Settings>Accounts >Google. Tap on account and see which boxes are checked for syncing. My problem was I had "Contacts" and "People details" checked to sync. I deselected "People Details" and sync completed. Go to top of screen and tap on 3 dots, then tap on sync and see what's syncing. Hope that helps.

    Posted via Android Central App
    anon8380037 and Ntchwaidumela like this.
    08-12-2015 09:25 AM
  4. karemeldeen's Avatar
    After doing an update today 8/11/15 I can not get my contact list to stop updating. It has been updating for hours. Nothing appears on the screen except the words "Updating contact list". I have tried turning my phone off and on. I tried clearing the cache and data. I tried starting my phone in safe mode and clearing the cache partition. Nothing has worked. In my text messages, the person's phone number appears instead of their name. Before the update, the name always appeared. I need help fixing this...PLEASE! My phone is a Samsung Galaxy Note 4

    also the back of my phone is very hot !!!
    11-09-2015 05:41 PM
  5. karemeldeen's Avatar
    i have the same problem and it is not fixed till now !!! , i can't add any new contact , i can't access to my contacts at all !!!!!!!1
    11-09-2015 06:10 PM
  6. Swaletz Boampong's Avatar
    i have the same problem and it is not fixed till now !!! , i can't add any new contact , i can't access to my contacts at all !!!!!!!1
    Go to playstore and download contact+ app and sign in with your gmail account and try making a call, and check back on your contacts, everything will be fine. I just had my fixed, so I've even unistalled the app.
    12-16-2015 03:55 PM
  7. mary hanna's Avatar
    Go to playstore and download contact+ app and sign in with your gmail account and try making a call, and check back on your contacts, everything will be fine. I just had my fixed, so I've even unistalled the app.
    01-02-2016 01:37 PM
  8. mary hanna's Avatar
    I did just what u said,, now I can see my contacts and make calls through the new contact+ app.but nothing is fixed in my phone contact itself...any advice
    01-02-2016 01:39 PM

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