1. AC Question's Avatar
    it used to ask for fingerprint - now it wants that passward but I don't know
    08-24-2015 03:22 PM
  2. Rukbat's Avatar
    Bring the phone and a photo ID proving that it's yours to your carrier and ask them to please unlock it for you.
    toenail_flicker likes this.
    08-24-2015 04:35 PM
  3. natehoy's Avatar
    When you set it up for fingerprint reading, you should have been asked for a password as a backup. It has probably fallen back to that password because someone tried their fingerprint on your phone too many times.

    If you do not remember that password, your best bet is a factory reset. You can try going to your carrier, but I don't think many of them provide an unlock service, because it would be too easy for someone to pretend to be you and get the phone unlocked, and the whole idea of passwords is that your data is secure.
    08-24-2015 04:40 PM
  4. hopefulfarm's Avatar
    you probably will have to wait a set amount of time and then you should be able to re-swipe your fingerprint.
    08-24-2015 05:02 PM

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